START A PETITION 27,000,000 members: the world's largest community for good
START A PETITION
x
Sep 5, 2010

Knowing that a huge population of the graduating students are in the field of IT, it seems that there will be another group of overqualified graduates who will be engaged in call center. So at present, the BPO  industry is a sure alternative for employment opportunity for the newly grads. Since we have a low-cost labor here, most BPO firms have decided to hire a cheaper workforce than losing a business. It's depressing that we're losing jobs, not just here in our country and we know it also happens worldwide. But due to the strength of the BPO industry, it is not a lost for our employees and graduates.K

Most of the new employment opportunities in BPO industry worldwide were created in the Philippines during the last month. This has, in effect, made the Philippines the fasted emerging BPO service hub globally. Industry expert says that altogether there 25,700 new job opportunities were created in the business process outsourcing sector in the Philippines. Among these new jobs, as many as 72 per cent were based in the Philippines, he added. It may be noted that the BPO industry in the Philippines had created as many as 70,000 new employment opportunities during 2009, with the contact center sector having the maximum number of employees – 280,000 agents. Despite, the worldwide economic slump, the BPO industry in this far eastern nation was successful in spawning revenues to the tune of $7.2 billion during the last fiscal denoting an increase of 19 per cent in comparison to the $6.06 billion generated in revenues.

The rate of call center agents that are being hired isn't enough in the large demand of agents in different call centers. Furthermore, there is an estimated 20,000 new jobs per month and on 2010 it will contribute $13 Billion to the economy. However, there are few qualified job applicants. There is only 4% of applicants are hired of call centers. 40,000 fresh college graduates have sub-standard English skills, because of this; Agents' competence must be enhanced to meet the higher demand for new employees of call centers.

There are three strategies for this shortfall: First, industry lead standards are being developed and shared. TESDA and CHED have signed the memorandum of agreement for a good curriculum about call center in all pilot schools. Second, government is supporting training for new-hires. P350 million worth of scholarship grants have been given by TESDA for the training of would be-agents. Lastly, partnerships between academe and companies are being formed. This strategy must helped schools to modernize the curriculum based on the needs of call center development. Also, on-the-job training is relevant in this strategy. Indeed, the three strategies must be done successfully and effectively to sustain the needs of call center on having enough employees.

Visibility: Everyone
Posted: Sunday September 5, 2010, 8:05 pm
Tags: call web services philippines center virtual calls BPO Outsourcing [add/edit tags]

Group Discussions
Comments
Or, log in with your
Facebook account:

Fred Hoekstra (6547)
Monday September 6, 2010, 6:50 pm
Folks, do not Note this or follow the Link to the Website, because it is nothing more than Spam!

Author

John Smith
male, age 31, single
Iloilo, Iloilo, Philippines
JOHN'S SHARES
Sep
6
(1 comments  |  discussions )
\nHome sourcing, in basic terms, it is outsourcing to people\'s homes. Many businesses - chiefly, call centers- are jumping on the home sourcing bandwagon to cut costs and reap many other benefits. Home sourcing is a win-win prospect, as these pos...


SHARES FROM JOHN'S NETWORK
Oct
3
by Lika S.
(0 comments  |  discussions )
\\nYou know, this is pretty bad when our government shuts down because of all the infighting about whether or not Americans should get better access to health care.  And then we read this:\\r\\n\\r\\n\\r\\n\\ r\\n\\n\\n\\n I have not read of a single dol...
Sep
28
by Lika S.
(0 comments  |  discussions )
\\nBonus Points:(Hard, 2 pts):  incorporate a character from a Grimm\\\'s Fairytale(Easy, 1 pt): include a British TV show  https://w ww.facebook.com/notes/mar vin-martian/blogophilia-w eek-316-when-the-music-st ops/623299311024623In the land ...
Sep
25
by Lika S.
(0 comments  |  discussions )
\\nBonus Points:\\r\\n(Hard, 2 pts): incorporate 2 Fleetwood Mac song titles \\r\\n(Easy, 1 pt): mention \\\'a full moon\\\' \\r\\n\\r\\n\\r\\nhttps:/ /www.facebook.com/notes/m arvin-martian/blogophilia -week-306-the-hands-of-ti me/620037814684106The hands of time tick,...
Sep
15
by Lika S.
(0 comments  |  discussions )
\\n\\r\\n \\r\\n\\r\\n\\r\\n\\r\\n\ \r\\nSaturday, September 14, 2013\\r\\n\\r\\n\\nI often wondered if Marvin would have helped the human freaks, or, be mad at humans in general, but, seeing that he likes to blog, he has to be a good guy...  But, just to make sure...
by Lika S.
(1 comments  |  discussions )
I got an interesting link to an article from my friend, Ping.http://eatlocalgrown .com/article/11944-banned -foods.htmlThere is good information there, and it\\\'s scary that our country has all of these \\\"foods\\\" that aren\\\'t really food.  It doesn\\...


MORE MEMBER BLOGS
Mar 31
Blog: How to Extend the Life of your TRIAD Boilers by Kayleigh L.
(0 comments  |  discussions ) — \\nHow to Extend the Life of your TRIAD Boilers \\r\\n \\r\\nCorliss Engine Review\\r\\nEvery user desires to prolong the life of a unit. TRIAD assists their clients in achieving this important objective by informing them of ways they can avoid problems... more
Feb 27
Blog: Dr Oz Weight Loss - The 100% Natural And Very Efficient Diet Pill by Debra S.
(0 comments  |  discussions ) — \\nYes, Dr. Oz called Garcinia Cambogia Extract (HCA) the Holy Grail of Weight Loss. He went on to say, “Anytime I see a scientist get this excited about something like Garcinia Cambogia Extract and when I looked through some of this research and... more
Blog: My Favorite Websites by krysta I.
(0 comments  |  discussions ) — \\nIFAW: www.ifaw.org\\r\\nOCEANA: www.oceana.org\\r\\nPETA: www.peta.org\\r\\nEARTH 911: www.earth911.org\\r\\nANI MALs ASIA: www.animalsasia.org\\r\\n \\r\\n\\r\\n\\n more
Feb 21
Blog: testing one two three by Geoff M.
(0 comments  |  discussions ) — hello world more
Blog: Garcinia Cambogia Reviews From Actual People Garcinia Pure Extract Is A Huge Success February 20 by Dany M.
(0 comments  |  0 discussions ) — \\nGarcinia Cambogia Reviews From Actual People Garcinia Pure Extract Is A Huge Success February 20\\r\\nGarcinia Cambogia System The Dr. Oz Lose Weight Quick Process Without Having Side Effects\\r\\nHe went on to say, “At any time I see a researcher... more
 
Content and comments expressed here are the opinions of Care2 users and not necessarily that of Care2.com or its affiliates.