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Dec 30, 2012

What is VoIP? How can you gain competitive advantage through the VoIP services? These are but a few questions you may ask about this buzzworthy concept in telephony.

Voice over Internet Protocol or commonly known as VoIP, is simply a transmission of voice communications over a network such as the Internet. Internet protocol was developed and designed for data communication. Communication services such as voice, fax, SMS, and/or voice messaging applications could be coursed through the Internet using this technology.

What is it in VoIP service offers that makes a number of businesses switch to this particular type of communication tool? Why are a lot of businesses replacing the old telephone technology with a VoIP service? The following are just few of the many advantages VoIP services.

Operational costs

Reducing communication, infrastructure, and labor costs is one of the benefits from VoIP service. You can just use the existing data networks in routing phone calls to avoid the need for a separate voice and data networks. More than one telephone call can be transmitted over a single connection, and thus, it helps reduce the cost of adding more connections.

Unified communication service

All communications like your phone calls, faxes, voicemails, emails and even web conference calls are all delivered to any handset in your home, office. You could also receive these things on your mobile phone now that mobile device-optimized offerings, particularly the RingCentral Touch feature for phone systems, are helping off-site workers to increase productivity. VoIP services give users and business owners the convenience of managing all their communications easily. Missing out any transaction from the callers can be prevented because all calls are delivered to you as they dial your business number.

Increase productivity

Tracking incoming and outgoing calls is just simple and easy with the use of VoIP service. For example, you need an inventory of the calls you made in a day. By just checking the call logs from your phone system, you can easily get the information that you need. Because of the unified call logs, you do not have to check one by one every office phones, extensions and mobile phones used to receive your calls. Your employees’ productivity will be maximized since this procedure is very simple to perform and follow.


VoIP service allows you to set up the extensions of your phones based on your company’s need or nature of your business. Customizing this phone setting not only helps the employees in a business but also the callers who will be easily routed to the different departments of your company. Remember that excellent and prompt service is preferred by most callers and customers, and probably your colleagues, too.

VoIP services have indeed become the emerging replacement technology for the voice communication due to its advanced features. However, some business owners would prefer to stay with the traditional methods of communicating with customers or clients. They feel that this current technology could prove too hard for them and they start to harbour fears that these don’t even fit their business needs. The challenge now is to encourage them to take the risk.

Using this kind of technology will bring you to the next level of communications, undoubtedly, but you still hold the key to switching from a traditional system to VoIP.

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Posted: Sunday December 30, 2012, 5:15 pm
Tags: technology communication tech voip [add/edit tags]

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