|Location:||Florida, United States|
Target: Lowell McAdams, CEO of Verizon Wireless
Leon Yohe, beloved father and grandfather, passed away on March 4, 2012. His Verizon phone was requested to be disconnected and the entire account closed on April 3, 2012, the day after what would have been his 76th birthday. His daughter disconnected the phone online, then called the special disconnect line at Verizon Wireless to officially close the account.
A few months later, Leon's wife of 56 years and now widow, Betty, was contacted by Verizon via phone and asked to pay an amount of less than $4 dollars. She assumed this was a balance left on the phone account and gave the person on the line a credit card number. She was not told that the account was being reactivated, but that is what Verizon did. They are now billing her almost $300 for months of service that were never used, for a deceased man's phone.
Betty has had her income cut nearly in half and is struggling financially. She is also incredibly bereaved at the loss of her best friend and life partner, and suffers from depression and post-traumatic stress disorder from the loss, as well as Type 2 diabetes that is not properly controlled due to the stress she is under financially. Her health is at risk, and this issue with Verizon is very upsetting to her. She cannot understand why Verizon would turn on her husband's phone when he is no longer living, and she feels taken advantage of during the most difficult time of her life. It causes her much distress which is very dangerous to her health.
Verizon states they have no record of her daughter's call to disconnect and close the account. They claim to have records of every single call that comes in, including hang-ups. Betty's daughter knows this is not true, as she has called for customer service for her father in the past, been told things were noted on the account, and then the next time she called, was told there was nothing noted and no record of her call. Obviously Verizon's system is flawed.
Verizon gives out $300 gift cards with their FIOS service all the time as a promotion to get people to sign up. Why can they not forgive a debt of the same amount that is a 1) a false debt they generated and 2) causing grief, financial hardship, and health issues to an elderly widow?
Verizon Wireless makes untold millions per year. Do they really need to bleed a grieving and ill disabled widow for such a small amount of money that she does not even rightfully owe?
Please ask Verizon Wireless to forgive this debt and to stop contacting Betty Yohe of Tampa, Florida for good so that she can begin the healing process without constant painful reminders from discompassionate bill collectors seeking money that is not rightfully theirs to begin with.