Blog: New Care2 Email Interface Coming Soon!  



Update 4/8/2008:  The mail migration took place last week.  If this is your first visit back to your account since the migration, it may take up to 10 minutes for your mail to trickle into your account.  Please be patient.  Once in your account, you can change the layout of the page to your preference.  Look for the small white icons at the top right of your inbox, click on these to switch the layout from a horizontal split screen to vertical or remove the split screen altogether.  For more tips and tricks, check out this discussion thread.

Update 3/19/2008
: Migration delayed for a week. Please check back soon for more definite details about when this migration will take place.

Dear Valued User:
We’re excited to announce that we will launch our all-new Care2 email interface on Thursday, March 20, 2008.

Making the Switch
First of all, we want to assure you that the transition from your existing Care2 email interface will be completely transparent and seamless. All your messages, settings, folders, etc. will be transferred with no loss of data. The transition will occur over a few days, so to make sure you have access to your mail, we’re giving priority to users who login to their email account during that time.

New Look, New Features
Meanwhile, you can look forward to a sleek, modernized email interface and many terrific new features designed to enhance usability, enrich your email experience and help boost your email productivity. Everything in the list below is included in your new Care2 email account:

1. Outlook-like Interface: Familiar, intuitive and sophisticated, the new look and-feel was inspired by elements of the ever-popular Outlook.
2. Message Reading Pane: A convenient, resizable preview window with three views to choose from.
3. QuickReply: An easy way to send a short email response on the fly, this handy tool was inspired by the popular Mozilla Thunderbird email application.
4. Quick Sender Search: Mouseover a sender’s name in a message to view a convenient dropdown menu of options.
5. Attachment Manager: More options for handling attachments, such as forwarding individual attachments and sending an attachment itself through email.
6. Contacts 2.0: This amazing upgrade includes Google® maps, online calling connections, keyword tags, easy import/export and plenty more great ways to organize your contacts.
7. 24-hour Time Stamp: Each message in the Inbox will now display the time it was received. Beyond 24 hours, the time stamp reverts to a date stamp.
8. Fraud Protection: Your account is now protected by an advanced fraud protection program that detects and intercepts phishing schemes and other fraudulent messages before they reach your Inbox.
9. Right-click Functionality: This AJAX-inspired feature adds desktop-like functionality to the new Care2.org email interface.
10. Address Auto Complete: When you begin typing an address previously entered into the Address field, the system now “remembers” that address and assists you with its completion.
11. Online Image Viewer: Just one click on an image attachment opens a large viewing window where you can zoom, rotate, save and more.

Getting Ready
As the March 20th launch date approaches, our Support team may contact you with further details about switching to the new service.

Watch for more exciting new features in the near future!
The Care2 Team

Posted: Tuesday March 18, 2008, 1:36 pm
Visibility: Everyone
     

Tags: new email Interface upgrade
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Fey Catarina Dolphin (69)
Tuesday March 18, 2008, 1:58 pm
WOW! THANK YOU! :)

()
Tuesday March 18, 2008, 5:46 pm
Wow, Care2, this sounds really great. Let's hope that it works fine upon release like it has in testing.

Melissa Wenzel (2)
Tuesday March 18, 2008, 6:11 pm
YAYYAYAYAYAYAY!!!! Thanks a million!!

Cher C. (420)
Tuesday March 18, 2008, 6:31 pm
this sounds great! Thnx care2!!

Pam Shelton (127)
Tuesday March 18, 2008, 6:40 pm
Thank you

Charles Hildebrant (40)
Tuesday March 18, 2008, 6:43 pm
Nice, Cool beans!!
Please more Thunderbird than Outlook...
I'm a linux guy! :)
LAMP is the way to go! ;)

Susan Yeakel (15)
Tuesday March 18, 2008, 7:30 pm
Sounds cool, thnx

Lynn Rizzo (86)
Tuesday March 18, 2008, 10:04 pm
Sounds cool to me !! Absolutely Single will love it.

Erin Garner (245)
Tuesday March 18, 2008, 11:55 pm
Looking forward to the NEW change. Hoping all goes smoothly....thanks!

Nick K. (3)
Wednesday March 19, 2008, 12:22 am
Chill.

Bill McGlone (92)
Wednesday March 19, 2008, 12:56 am
Thanx. Looking forward to the change!:)

Matjaz B. (3)
Wednesday March 19, 2008, 1:49 am
Nice...

Gerri D. (10)
Wednesday March 19, 2008, 4:06 am
I am looking forward to the updates.

Roger g. (1)
Wednesday March 19, 2008, 5:33 am
Thanks so much

Peter Thompson (0)
Wednesday March 19, 2008, 7:07 am
Could Care2 get any better than what it already is... somehow Yes. Top marks for a top service :)

()
Wednesday March 19, 2008, 7:16 am
Way to go!!! What is good is now getting better. Thanks for the work you are doing at Care2. :-)

Lynnzie S. (19)
Wednesday March 19, 2008, 8:04 am
Oh! I have hardly got used to the old system! I sure I will take to the change with ease and the benefits will be clear but I hope I do not get too confused.

LadyGayle B. (474)
Wednesday March 19, 2008, 8:38 am
Thank you for this. I was wondering why our email was so awkward compared & not upgraded with either of the last two major updates. I look forward to testing it out :)

Callum Laggan (0)
Wednesday March 19, 2008, 10:24 am
Many Thanks for letting us know

Sheila D. (8)
Wednesday March 19, 2008, 11:10 am
That sounds tremendous.......I'm new to Care 2....and a willing to learn person.Thanks for the info.
Sheila D.

Pamela Waller (358)
Wednesday March 19, 2008, 11:24 am
Thanks

Lisa Germain (36)
Wednesday March 19, 2008, 11:38 am
noted and thanks
lisa g.

Tia F. (154)
Wednesday March 19, 2008, 11:56 am
This indeed is good news, provided that the bugs have been worked out or at least restrained?

Linda A. (239)
Wednesday March 19, 2008, 12:57 pm
sounds great...thanks care2...hope it all goes smoothly

Nancy Welch (46)
Wednesday March 19, 2008, 12:58 pm
Can't wait to see what it will be like ! Hope all goes well with the transition.

Pedro B. (199)
Wednesday March 19, 2008, 2:49 pm
I cannot wait, thank you guys for all the hard work you are doing. Care2 has been my primary network for years and i just love it. Keep up the great work! *whale*

Pedro B. (199)
Wednesday March 19, 2008, 2:50 pm
I cannot wait, thank you guys for all the hard work you are doing. Care2 has been my primary network for years and i just love it. Keep up the great work! *whale*

Stephen R Hannon (215)
Wednesday March 19, 2008, 3:56 pm
Sounds great thank you

Michael Zito (0)
Wednesday March 19, 2008, 4:30 pm
How will this affect my computer because I use a Mac which is not operated on the windows platform.

Dana W. (49)
Wednesday March 19, 2008, 4:48 pm
Sounds like High Tech! Bring it on!

AlwaysLost NeverFound (26)
Wednesday March 19, 2008, 5:45 pm
At Last - Thank You - I Hope it will work as fast and well as Gawab does.

AlwaysLost NeverFound (26)
Wednesday March 19, 2008, 5:46 pm
At Last - Thank You - I Hope it will work as fast and well as Gawab does.

Pat Schiro (81)
Wednesday March 19, 2008, 11:15 pm
thanks for the new info sounds great

Ariel Sunshine Dolphin (276)
Thursday March 20, 2008, 1:50 am
THANX Care2! We Love Care2! *rainbow*
Care2 also has the cutest & funnest emoticons & E-cards, besides the great petition site interface. *yay*
And i'm glad sending the E-Cards saves Rainforests.
Thanx for this & for all the other good things you do for us all! :)

Frank G. (237)
Thursday March 20, 2008, 3:08 am
Please keep old format

Sheila G. (8)
Thursday March 20, 2008, 4:04 am
This is an Awesome update. Thanks! :)

Edna W. (0)
Thursday March 20, 2008, 7:19 am
Thanks for the heads up, the additional fraud protection and other features sounds fabu. Thanks, Care2! Keep on rocking greenly!

Janet C. (3)
Thursday March 20, 2008, 8:10 am
I have not been able to receive e-mail for one week. What is happening? j-campbell@wildmail.com

Marina Payne (63)
Thursday March 20, 2008, 8:51 am
some of these updates are far overdue, thanks!

I do know you likely would not have lost 2-3 other members if some things, including some things you have fixed and are fixing would have been changed sooner. In other ways care 2 is starting to seem far too corporate and keeping up with the jonses....
but I have been around since 1999...not leaving now. :)

Rondalynn Whipple (0)
Thursday March 20, 2008, 11:44 am
hey people im new

Nezer Khan (229)
Thursday March 20, 2008, 11:48 am
Hi Care2.com,
Cool sounds like some interesting upgrades. Hope it works, as well as, other more advanced systems...

Teilflock Flying (0)
Thursday March 20, 2008, 4:11 pm
Sounds Great1 Does this mean that the new Care2 Email 'provider' is Care2 - as in an entirely Care2 system? I know you felt some frustration at not being able to provide features Members requested, because you were not the designers of the old Email Program. I take it this is your answer to that situation?
Will you please be able to provide more precise information about what concessions we will need to make in security programs? The previous program simply said 'accept all cookies' but this was far to simplistic. I do not accept that this program will require 'Third Party cookies'. Will it require 'Private Headers' or 'web bugs' [such as counters]?
Peace, Teil


Janice Adams (7)
Thursday March 20, 2008, 8:10 pm
Awesome! I love the idea! Thank you.

Nakita Annisa (14)
Friday March 21, 2008, 6:06 am
Coooollll =) Thanks Care2 =)

Nakita Annisa (14)
Friday March 21, 2008, 6:12 am
Coooollll =) Thanks Care2 =)

Mike S. (287)
Friday March 21, 2008, 10:00 am
wow that sounds fantastic :) thank you very much for the hard work that must have gone into creating this new email version.

Lady Ravenson H. (27)
Friday March 21, 2008, 10:21 am
Looking forward to it... thanks Care2

Liza Chartier (0)
Friday March 21, 2008, 10:53 am
So excited! can't wait!

Robert Simon (1)
Friday March 21, 2008, 12:41 pm
Wow thats sounds good.I wish you guys would give me my lost password.I am so upset over this.I have lost all my data and requested over and over to get my password for my account.i have contacted legal advise because care2 wont send my password.All my personal email from work,and friends is on that account along with important work folder with a updated reseme and private email.Its been 3 days now and i am really upset.I am loosing money and unable to complete my work.I have given them all the imfo they requested and they still have not sent a password for my account rebood555@care2.com

Lotto Star (0)
Friday March 21, 2008, 2:43 pm
thanks
lotto_star825@yahoo.com

Erich Grieser (0)
Saturday March 22, 2008, 7:52 am
I joined just in time!

Erich Grieser (0)
Saturday March 22, 2008, 7:53 am
oh, and thank you.

George W. (0)
Saturday March 22, 2008, 10:19 am
I can't figues out how to send a card

JessieMay V. (67)
Sunday March 23, 2008, 2:43 am
I can't wait! I can't wait! I can't wait!!! Bring it on, care2.com!!!!

Janet C. (3)
Sunday March 23, 2008, 2:38 pm
STILL CANNOT GET e-mail! Everything else works fine. This has been going on for two weeks!!!!!
Please do something to alleviate this error, or I shall just have to use another site.

Gail L. (28)
Sunday March 23, 2008, 6:09 pm
Sounds good to me.

Anita B. (13)
Monday March 24, 2008, 5:23 am
Can this work for someone who works by using the "Keyboard" ONLY?

Fritzie V. (95)
Monday March 24, 2008, 6:07 am
That's cool! By the way, will there be more storage for my mails?

Mary Schmidt (7)
Monday March 24, 2008, 10:00 am
That's great can't wait till it gets going?

vlado u. (0)
Monday March 24, 2008, 1:16 pm
dont give a monkey

Joyce S. (0)
Monday March 24, 2008, 8:38 pm
This sound's great. Thank's

Dana D. (1)
Tuesday March 25, 2008, 11:59 am
Sounds great: Thanks! I hope that sending e-mails to groups will work with this new interface. I have not been able to successfully send to a group of more than a few, even when I break up the addresses into different lines (To, CC, BCC). Thanks!

Juli L. (29)
Tuesday March 25, 2008, 12:33 pm
Cool! Looking forward to trying it out!

Cecelia Blackmon (6)
Wednesday March 26, 2008, 12:51 pm
awesome. thank you!

Rusty B. (410)
Thursday March 27, 2008, 7:26 am
I can't wait to see this come to life.

Rachael Reed (0)
Thursday March 27, 2008, 5:53 pm
I have over 9000 messages. How can i get rid of all these messages at one time? thnks

Nate Myers (0)
Friday March 28, 2008, 2:01 am
Hey, why haven't you made a feature yet that allows the user to mark messages as 'unread'? Please do it!

Mary Schmidt (7)
Friday March 28, 2008, 11:04 am
when is it going to start

Janet C. (3)
Friday March 28, 2008, 12:11 pm
STILL WAITING!!!! Cannot seem to receive ANY e-mails! j-campbell@wildmail.com

Kasia R. (0)
Saturday March 29, 2008, 11:56 am
thank u:-))) this sounds really great;-)!

Vicki G. (26)
Sunday March 30, 2008, 7:42 pm
Souinds interesting! I wonder though - when this is all changed over do you think I may start getting the mail that has been sent to me again. For some reason there is NO mail being sent to me in my Sunshine4357@care2.com mailbox. Maybe it will work again when all is changed?????

Anupam Katkar (273)
Monday March 31, 2008, 8:09 am
WHOA!!!!!!!!! WOW! WOW! YAY! WOW!

Gail L. (28)
Monday March 31, 2008, 11:11 am
I am waiting & waiting for it to start make it soon.

Beverly Spudich (1)
Monday March 31, 2008, 11:16 am
Don't want to sound negative, but I wonder!

Melissa Wenzel (2)
Tuesday April 1, 2008, 5:53 am
Any recent updates on when this switchover will occur? Thanks!!

Sharon P. (136)
Tuesday April 1, 2008, 11:40 am
It's too big - cannot fit on my screen. How do I change the format to see it now? I can't even reply or see my contacts folder!

Leigh Douglas (2)
Tuesday April 1, 2008, 12:48 pm
Ok, I give up. Where are the directions for using the new email? I can't get rid of the reading pane....

Leigh Douglas (2)
Tuesday April 1, 2008, 12:55 pm
I found the icons for changing the reading pane, but after i changed it, the icons and page numbers disappeared. How do I get them back and how can I see the rest of my old mail?

neesy n. (3)
Tuesday April 1, 2008, 1:59 pm
WHERE ARE MY folders??? i had lots of folders with information in them and now i can not locate them!!! this is an ugly change

Care2 Support (5)
Tuesday April 1, 2008, 2:53 pm
Yes, this is happening today. It will take time for the migration to complete. Please know that all your folders, mail, & settings will be in tact when the process is complete. Thank you for your patience.

Diane Gularte (0)
Tuesday April 1, 2008, 4:23 pm
"Transparent and seamless" ?????? Don't think so. And where the $%^#$%^ was this warning? Maybe sending it to our email addresses would have gotten the warning to more customers? Today is the first I've known about it, and only because access to my email has been nil. So far, not impressed.

melina p. (0)
Tuesday April 1, 2008, 4:54 pm
where are all my messages from my inbox??!!!
they are NOT here!!!

Tian T. (0)
Tuesday April 1, 2008, 5:26 pm
What happened to all my emails? I can't locate my personal folder for emails I was saving and the ones that were in my inbox are gone too!!! Most of the ones I received today were misdirected to junk mail. Shouldn't that be my call? I didn't get a heads up on this and was checking for an important email I should have received sometime yesterday. Your idea of seamless is garbage!

Jennifer Pollock (0)
Tuesday April 1, 2008, 5:40 pm
The new Care2 sounds good but I need to be able to get into my current account also. I'm in business and a lot of people contact me by e-mail.

Leone L. (90)
Tuesday April 1, 2008, 5:47 pm
Everything in My e-mail account, all e-mails, folders and their contents and e-addresses have vanished also.

Melissa Wenzel (2)
Tuesday April 1, 2008, 5:56 pm
I love it!!! It's like having a new, energy-efficient car or something!! ( :

Melissa Wenzel (2)
Tuesday April 1, 2008, 5:57 pm
For those who don't see their messages, be patient. It took about an hour between the time I noticed the new format and the time I got all my messages.

Erin S. (9)
Tuesday April 1, 2008, 6:11 pm
I have read the help file, so I know this is going to take some patience - so far it has been 5-6 hours and none of my settings or emails have arrived, and there are apparently supposed to be some icons for various things, but I do not have them (contacts, appearance, options, favorites, etc) so I have no access to any of this - will these be accessible by the time my previous account's stored information is imported? I am just trying not to jump the gun and decide that I hate this before it's finished (cause it LOOKS awfully nice), but at the moment I am a tad frustrated with the lack of functionality due to (so far) nonexistent features. God luck getting it up and going though :)

Diane Gularte (0)
Tuesday April 1, 2008, 6:53 pm
When I first checked my email this morning about 10:30 am PDT, there wasn't any problem...when I tried to get back to my email page a few minutes later, I was blocked from any access to email...after an hour or two, I finally had access to my "new, improved" format, with ONE email in my mailbox, the one I had sent myself as a test message from another email site. It is now 7 pm, and my email files/folders etc have yet to appear. Several emails to Care2 help-request have not been responded to...I realize that making this kind of switch must be crazy-making at a computer-level, but a warning would have been welcome, and not making changes until the bugs were worked out would have been nice too. Please tell me this is a really tasteless April Fool's joke, and it will all go back to normal tomorrow. Very simply: if ALL my emails are not returned to me, I'm looking for another email provider.

Melissa Wenzel (2)
Tuesday April 1, 2008, 7:14 pm
I am so sorry, Diane, Erin, others-my emails were restored after an hour. I definitely hope you'll have your emails back in no time.

I used to use Planet Save and they had a crash (not an upgrade) and I lost all of my contacts, emails, etc. I had an email from Paul Wellstone 3 weeks before he died-I emailed a word of encouragement to not give up during the ugly Minnesota election. He wrote back a thoughtful reply and I never printed it out. I lost that email as well as others.

I hope your problems are very temporary Diane, Erin, others.

Deloris Wright (0)
Tuesday April 1, 2008, 7:18 pm
That sounds like fun. Keep me posted Thanks

Judy C. (6)
Tuesday April 1, 2008, 7:25 pm
I can't get my e-mails to open, and the old looked great. I don't like the new look, or the green!!!!!!!!

Dawn M. (23)
Tuesday April 1, 2008, 7:45 pm
I have to say that I really liked the old format better...I liked having the list of Inbox e-mails on one page, then the entire e-mail on a separate page. I find the viewing windows on the new format very small. And it looks like every other e-mail service out there...I miss the originality of the old look...and the funny little monkeys! After a trial, is switching back an option?

Erin S. (9)
Tuesday April 1, 2008, 9:40 pm
Thank you, Melissa, for your kind well-wishing - that at least one person seems to be having some success with this new interface gives me some hope that these are merely kinks that will be worked out.
Well I figured out where the view, manage, contacts, and options links are - at the bottom on the left under the 'navigation' windows - but I can only see them if I have every toolbar turned off, and no more than one tab open. I find this not merely inconvenient but an utter nuisance (and I still don't have the links/icons for appearance or favorites, nor has my previous accounts info been imported as yet). It seems that the new interface size was set on the assumption of a universal larger screen-size setting - I personally cannot make my screen resolution larger or it turns into colored noise, so this is going to create a serious problem for me in having to constantly turn off my toolbars in order to access my email features - is this a permanent aspect, or can it be dealt with? And are the other features I still don't have just hidden under there somewhere with no way for me to access them? - there is nothing left for me to turn off in order to make my window space bigger! Any info would be helpful, thanks.

George W. (0)
Wednesday April 2, 2008, 1:31 am
what sites do i have to allow scripting for?

Jeanette Lake (0)
Wednesday April 2, 2008, 1:34 am
The format is truly appalling, unfunctional and not at all user friendly.

As far as I can work out you can not change the views ie. make the viewing pane smaller so you see you inbox contents etc.

It does not atke into account different screen sizes or settings let alone people with less than perfect sight!

WIll see if these are just 'ironing out problems' but if this is the format we are stuck with I will be changing, it is too frustrating!

Nicky Rivers (0)
Wednesday April 2, 2008, 2:20 am
I cannot see the logout option now or all my mail folders easily. Half the page is taken up with adverts and I cannot use the e-mail as easily as before -help!

Nicky Rivers (0)
Wednesday April 2, 2008, 2:21 am
ps I use firefox

Savannah Pollock (5)
Wednesday April 2, 2008, 3:02 am
Quick question: I get alerts in from a site where I can't click the 'reply' button on the email banner-thingy, but there's a link in the alert that I can use to reply; will I still be able to use it on this system or will the link not show or...?

Melissa Wenzel (2)
Wednesday April 2, 2008, 5:24 am
Erin-I have the same problem and I see others have commented on that (preview pane?). When you view a message, it's on the bottom 1/3 of the page and you have to scroll through the message a LOT compared to the old format or ANY format. I recommend for everyone to comment here or via email/forms about features we like/don't like. The more collectively we complain about certain features, the more we'll get change.

Overall, I like the new format, even if it's taking some time to get used to. I like a lot of the features it has and I'm guessing they've spent a lot of time/money in this conversion so this format is probably here to stay!

Melissa G. (0)
Wednesday April 2, 2008, 6:39 am
thank you ! but, yesterday i search my emails. this morning, i dont' have again. hope i'll see my old emails...soon !?

Linda S. (1)
Wednesday April 2, 2008, 6:47 am
THE NEW INTERFACE SUCKS! I'M CHANGING E-MAIL PROVIDERS!!

Don S. (15)
Wednesday April 2, 2008, 7:15 am
My old e-mails are found via the old system. Which is just fine. I need most of them for archival purposes or the odd e-mail that isn't in my contacts.

The more I use the new system, the more I see that it is working pretty well and I can get a full page to read by hitting printer friendly. I can get translate from the letters I write (I've needed that on occasion), the window panes change size. Overall, I like it. It worked much better when I drafted a letter a moment ago. No longer did I have the dreaded five minutes and counting. Also,the old e-mail is included which makes it easier to answer the questions which are sent. I like it.

Folk need to take some time to get knock around.

Amy S. (0)
Wednesday April 2, 2008, 7:46 am
The ad banner on top takes up half the page, scrunching the e-mail folders and message stuff onto the bottom of the page. I can't get to the mail folders - no navigation bar on that part of the page. When replying to a message, the message area itself is impossible to read - nearly nonexistent. The addition of fonts, colors, etc. is lovely but if you can't read or write the e-mail easily it's no good. Please fix these bugs and all the others I'm forgetting to mention...

Dorissa B (1)
Wednesday April 2, 2008, 8:20 am
I can't get into my inbox. This really sucks. I need access to my email. I'm using the Safari browser on a Mac OS 10.4.11

I'm furious about this.

Rachel Lane (2)
Wednesday April 2, 2008, 9:14 am
I like the new look, but the only email that it has sucked back in is the 2005 and 2006 stuff I had in there. Where is my 2007 and better yet, my 2008 email.

Rachel Lane (2)
Wednesday April 2, 2008, 10:14 am
How long can we expect for this transition to take place? We are going through a transition here at work and I need to be able to communicate with our new contractors through this email and so far, I can't send or receive email and I still can't see my 2007 and 2008 emails and I have a couple of really important emails from March that I need access to.

Please someone from Care2 respond and let us all know what is being done and how long we can expect to be waiting. Also, can we get access to the old set up while we wait for you to work out the bugs.

Thanks
Rachel

Vicki G. (26)
Wednesday April 2, 2008, 10:15 am
Do you think you could figure out why my email is receiving no mail and yes there has been numerous emails sent to me in that box including test ones froom myself and nothing in coming through??????
Very annoying - sunshine4357@care2.com

Anonymous One (0)
Wednesday April 2, 2008, 10:23 am
OK, 2 days without e-mail is an eternity nowadays. Yes, I could use the phone if only I knew who e-mailed me! Sorry guys at Care2, but I agree. There was clearly insufficient warning about this. Where is your update???