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Sep 6, 2010
Home sourcing, in basic terms, it is outsourcing to people's homes. Many businesses - chiefly, call centers- are jumping on the home sourcing bandwagon to cut costs and reap many other benefits. Home sourcing is a win-win prospect, as these positions allow workers to obtain stable employment while enjoying the advantages of working at home. As stated, both employers and employees can benefit from home sourcing positions. Employers are well aware that many customers and clients prefer to speak with someone whom they can easily understand and vice versa. Outsourcing overseas can result in language and dialect barriers that leave callers frustrated and unhappy. Home sourcing is a solution for this problem that pleases customers while keeping overhead costs lower for the companies they are calling. Employers may even be able to benefit from special tax credits by home sourcing jobs. Many home sourcing employers hire representatives on a contract basis, which cuts the costs of benefits such as health insurance and paid time off.

Since employees enjoy the plusses of telecommuting, such as saving money on gas and no stressful commute, they can pay a lower wage than they would to full-time, on-site staff. Don't write home sourcing jobs off as not worth your time, though. These jobs are still subject to minimum wage laws and most pay substantially more than that. In addition, read Benefits of Working from Home and Environmental and Cost Benefits of Telecommuting to Work to learn more about how you might benefit from a home sourcing position.

Outsourcing has become more attractive in recent years due to improved technology and wage arbitrage opportunities. Expanded broadband access, improved call-routing networks, and cheaper computer technology have allowed outsourcing to accelerate. Wage arbitrage opportunities, buying labor where it is relatively inexpensive, have arisen in industrialized countries with significant labor costs. An American computer programmer is paid between $75-$100 an hour while a similarly skilled Indian programmer is paid only $20 an hour. The same developments that have encouraged outsourcing have also benefited the growth of home sourcing. Improvements in technology can just as easily move work to a call center in Bangalore as to an employee’s home in Salt Lake City. Similarly, the sorts of wage differences that allow labor arbitrage between countries exist within the U.S. as well. U.S. computer programmers in metro areas earn between $75-$100 an hour while similarly skilled programmers in rural areas earn only $35-$40 an hour.
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Posted: Sep 6, 2010 6:42pm
Sep 5, 2010

Knowing that a huge population of the graduating students are in the field of IT, it seems that there will be another group of overqualified graduates who will be engaged in call center. So at present, the BPO  industry is a sure alternative for employment opportunity for the newly grads. Since we have a low-cost labor here, most BPO firms have decided to hire a cheaper workforce than losing a business. It's depressing that we're losing jobs, not just here in our country and we know it also happens worldwide. But due to the strength of the BPO industry, it is not a lost for our employees and graduates.K

Most of the new employment opportunities in BPO industry worldwide were created in the Philippines during the last month. This has, in effect, made the Philippines the fasted emerging BPO service hub globally. Industry expert says that altogether there 25,700 new job opportunities were created in the business process outsourcing sector in the Philippines. Among these new jobs, as many as 72 per cent were based in the Philippines, he added. It may be noted that the BPO industry in the Philippines had created as many as 70,000 new employment opportunities during 2009, with the contact center sector having the maximum number of employees – 280,000 agents. Despite, the worldwide economic slump, the BPO industry in this far eastern nation was successful in spawning revenues to the tune of $7.2 billion during the last fiscal denoting an increase of 19 per cent in comparison to the $6.06 billion generated in revenues.

The rate of call center agents that are being hired isn't enough in the large demand of agents in different call centers. Furthermore, there is an estimated 20,000 new jobs per month and on 2010 it will contribute $13 Billion to the economy. However, there are few qualified job applicants. There is only 4% of applicants are hired of call centers. 40,000 fresh college graduates have sub-standard English skills, because of this; Agents' competence must be enhanced to meet the higher demand for new employees of call centers.

There are three strategies for this shortfall: First, industry lead standards are being developed and shared. TESDA and CHED have signed the memorandum of agreement for a good curriculum about call center in all pilot schools. Second, government is supporting training for new-hires. P350 million worth of scholarship grants have been given by TESDA for the training of would be-agents. Lastly, partnerships between academe and companies are being formed. This strategy must helped schools to modernize the curriculum based on the needs of call center development. Also, on-the-job training is relevant in this strategy. Indeed, the three strategies must be done successfully and effectively to sustain the needs of call center on having enough employees.

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Posted: Sep 5, 2010 8:05pm

 

 
 
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John Smith
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Iloilo, Iloilo, Philippines
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