The City of Corpus Christi, Texas recently announced that it would work directly with IBM to implement systems that will improve efficiency and sustainability for the city’s more than 280,000 residents.
The city will use IBM systems to measure, monitor and improve the way it manages city water, roads, airport, parks, and utilities. It’s hoped that with greater transparency and greener planning across its departments, the city can more quickly evaluate and respond to issues, anticipate and prevent problems, and improve the quality of life for its citizens.
As one of Texas’s largest cities on the Gulf of Mexico, Corpus Christi relies significantly on port industries, tourism and higher education to drive its economy. The city strives to improve the quality of life for citizens while keeping operating costs low and maintaining high levels of service.
Listen to Steve Klepper, administrative superintendent for Corpus Christi talk about creating a smarter city.
Before working with IBM, each city department had its own process for handling incoming work requests and ongoing maintenance, typically operating on a reactive basis using paper to track issues. Because there wasn’t a central system of tracking existing issues, budgeting and managing city resources was sometimes difficult.
Now Corpus Christi uses the city-wide “One Call Center.” When residents call with complaints or service requests, the centralized system creates a workorder in relation to the address, and provides a bird’s-eye view of existing maintenance requests using mapping software from IBM Business Partner Esri.
This system is already having positive effects all over the city, reducing time and money spent on water management, smarter utilities and roads, and creating greener parks for its citizens to enjoy.
In addition to the projects in Corpus Christi, IBM is working with 300 cities including London, Stockholm, Sydney, Dublin and Amsterdam.
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