1. Post a petition for better customer service here on Care2.com;
2. Call customer service lines or visit the company directly and donít back down when the company wonít deliver;
3. Stop supporting companies with which youíve had bad experiences;
4. Write to the corporate offices about your lousy customer experiences and letting them know what your expectations are for the future if they want you back;
5. Write letters to the local media about terrible customer service experiences;
6. Write to the Better Business Bureau and government departments dealing with fair business practices to let them know about failed products or false claims. Who knows, the company may even be breaking the law;
7. Tell everyone you can about your experience.† In this day of social media, thatís powerful stuff (be sure to check my Facebook page on this topic — Iím at Facebook.com/drmichellecook);
8. Boycott the corporation and be sure to find out who their subsidiaries are and boycott them as well;
9. Call or write the president of the company. You probably wonít get a response but if enough people share their concerns, they may eventually take notice; and
10. Best of all, acknowledge great customer service through compliments, kindness, tips, or letters of appreciation. Sometimes dealing with customers can be a difficult job. Letís face it: sometimes customers get cranky too. By reinforcing positive behaviors, we encourage more of them in the dealings we have with others.
If you have more ideas on how to have your voice heard, please post them below.
Find out more ways to improve your emotional, social, and physical well-being in my free e-newsletter: World’s Healthiest News.