Pain in the Neck

By Kermit Pattison

You arrive at your job feeling fine. But by mid-afternoon, you’re feeling like someone has put a death grip on your neck and upper back, and no amount of head rolling, neck grasping or shoulder hunching seems to do much good. By the time you get to the gym, your energy is shot and your shoulders don’t feel up to hefting anything heavier than an aspirin bottle.

What gives? Poor posture combined with long hours at a keyboard and monitor can lead to a condition called “computer neck.” The symptoms include pain and tightness in the neck, shoulders and back. Computer neck can degrade into chronic pain — the kind that gets alternately better or worse with stress and overuse but that hardly ever seems to go away.

The neck is vulnerable because it plays many roles. Essentially, it’s the body’s utility pole, containing bones, joints, tendons, ligaments, muscles and nerves. It also holds up your head, which weighs in at about 10 pounds — roughly as much as a bowling ball.

Muscles, acting like guide wires, keep the weight of the head centered and supported. Pain most often stems from poor body mechanics that upset this balance and put unnatural strain on the neck.

“As we develop poor posture, over time certain muscles become very tight and shortened and other muscles become lax and lengthened,” says Lynn Millar, PhD, professor of physical therapy at Andrews University in Berrien Springs, Mich. “That process further alters posture, putting the spinal column in a less-than-optimal position.”

Left unchecked, such dysfunction can cause muscle spasms, compression of nerves or a degeneration of the spinal column. Chronic cases bring a litany of problems: stiffness, headaches, work absenteeism, emotional stress and missed workouts.

Next: How to help?

Arrange Your Space
Most experts agree that reorganizing your workspace is the first step to dealing with neck pain. A healthy environment, after all, encourages good posture and is the most effective preventive measure. “The simple rule is to adjust the workstation to your body,” says Linden, who is also founder of the Columbus Center for Movement Studies in Ohio. “Never adjust your body to the workstation.”

Here are some tips for properly arranging the items in your workspace:

Chair Set your chair at a height that allows your feet to rest comfortably on the floor or on a footrest (unsupported or dangling feet can reduce circulation and cause back pain). Your knees should be slightly lower than your hips. Your thighs should be parallel to the floor or sloping down (knees toward the floor) very slightly. Always “sit tall” with chest up, chin parallel to the floor and head balanced between your shoulders.

Keyboard Both your keyboard and mouse should rest at a height that allows your forearms to be level with the floor and your elbows to bend approximately 90 degrees. Adjust the height of your chair and armrests to support this position. Note that you may need to use a footrest to relieve chair pressure on the backs of your legs.
Monitor Your screen should rest directly in front of you at, or just below, eye level. Scott Donkin, DC, author of Sitting on the Job: A Practical Survival Guide for People Who Earn Their Livings While Sitting (Basic Health Publications, 2002), notes that the neck tends to lean forward whenever the eyes have to look more than 25 degrees below level. “That disturbs the natural S-shape of your spine,” Donkin says. This can trigger a sequence of posture dysfunction, because it diminishes the spine’s role as a natural shock absorber and support structure. Pressure increases on spinal discs, and over the long term, there’s a greater risk of degenerative changes and chronic muscle tension throughout the back and neck.

Avoid setting your computer display to one side of your desk unless you can comfortably orient your entire chair and body in that direction: Having your neck always cranked, even at a slight angle, is likely to create muscle imbalances in your neck, shoulders and back.

Books and Papers When you’re working from printed materials, prop them up at eye level next to your screen. Laying them off to the side forces you to crane your neck repeatedly while typing.

Phone Cradling the phone between your shoulder and neck is a surefire recipe for eventual problems. “You wouldn’t consider walking around with your foot in a bear trap all day long,” Linden says. “Why would you want to compress the spinal column and the cervical vertebrae for hours every day?” A headset is a worthwhile investment.

Also, many people place their phone on the same side as their dominant hand, but Donkin suggests putting it on the other side to keep the writing hand free. That also helps to avoid awkward twisting that can cause pain over the long term and encourages you to make more use of the hand, arm and shoulder you tend to move least.

Laptops They’re great for portability, lousy in terms of ergonomics. “The basic problem with a laptop is you can’t get the keyboard low enough and the monitor high enough,” Linden says. “You’re either scrunching your shoulders or scrunching your neck. If you’re using a laptop for a long period of time, you’re in trouble.”

Linden suggests attaching an external keyboard and mouse and raising a laptop on a platform to bring the screen to eye level when you’re in the office. Better yet, attach an external monitor, too. If you’re traveling and a laptop is all you have, take frequent breaks to avoid neck pain.

Listen to Your Body
Once your workspace is properly arranged, it’s time to start paying attention to the most valuable equipment in this equation — you! If your body isn’t comfortable, or if it fatigues quickly, it’s sending you a message you’d be wise to heed.

By taking just a few basic steps and precautions, you can make some important strides toward encouraging healthy body posture and alignment.

First and foremost, get your body moving every now and then. Periodically rotate and stretch your neck from side to side to avoid staying too long in a fixed position.

Do shoulder rolls, stretch your arms and rotate your torso in both directions. Take a five-minute break every hour to get up and move around.

Finally, remember to breathe! More specifically: Breathe deep. People who remain in fixed positions tend to become shallow breathers. Breathing is your body’s most fundamental, life-giving activity. Taking deep breaths reaffirms good posture, and it gives your body and brain a healthy dose of oxygen, helping you stay mentally and physically alert. All of which help you remain more aware of how and what you are doing — and when you need to take a break.

Beyond the Office
When it comes to preventing neck pain that can undermine your workouts, your activities and posture outside of the office matters, too. Be aware of your posture while driving, eating and watching TV, and take special care about the postures you adopt for sleeping.

If you sleep on your back or your side, make sure your pillow keeps your head aligned with your spine. Avoid sleeping on your stomach: It forces your neck to remain in a twisted position for many hours.

Exercises that target the neck area can prevent neck pain, too. The key is to strengthen muscles in the neck and upper back that are often responsible for postural problems. Many types of exercise will get the job done, including yoga, isometric exercises, lifting weights or resistance training with elastic bands.

Jerome Schofferman, MD, author of What to Do for a Pain in the Neck (Fireside Books, 2001), recommends a few simple exercises that can be done at home or in the gym (for those exercises, see the “Be Nice to Your Neck” Web Extra!). “Strong muscles are necessary for good posture,” he writes, “and good posture is necessary for underlying structures to heal.”

In the short term, you can ease neck pain by avoiding painful activity, gently massaging the affected area, and alternating hot and cold therapy. Anti-inflammatory over-the-counter medications may help relieve acute pain, but it’s best to avoid using them as a long-term solution. Rest helps, too, but avoid prolonged inactivity, because weak muscles can degenerate further and exacerbate the problem.

If neck pain persists more than two weeks and you’ve taken steps to alleviate your condition, visit your physician or chiropractor. If you have trouble carrying things, or if you experience numbness, tingling or shooting pain down your shoulder, arm or leg, contact a health professional immediately.

Being kind to your body while you’re at work means your body will be kind to you in your off-hours, including during your fitness pursuits. Good posture, deep breathing and practical self-care in the office, according to Linden, translate into better performance during other everyday activities, including athletic and active pursuits of all kinds.

“The good habits you develop at work will carry over into your sport or athletic endeavors,” he says. “You will find yourself using the same body awareness, balance, relaxation and movement efficiency there, too.”

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Deborah E-P
D. E-Platt5 years ago

In addition to stretching the neck, having it evaluated and worked on, you may also want to discuss a program of resistance exercises with whatever practitioner you work with.

These exercises involve pushing the head into the hand at different angles, building up how many repetitions you do over time. This will allow you to build strength in areas that may be weak, and not functioning properly. It's not unusual to have one side of the neck be consistently tighter & perhaps more painful than the other side. And very often after an injury it may be that one side is doing most of the work of holding the head upright. Eventually the imbalance of the right & left can cause the working side to essentially go on strike. When that happens it becomes nearly impossible to turn the head easily, much less lay your head down or pick it up without using the hands.

Structural Integration therapy is what worked for me when I had the experience of the muscles simply not want to work correctly any more! This is why I work so closely with clients on neck related injuries & pain. It is crucial that not only do they get the help they need - but also that they get involved in their health maintenance!

Deborah E-P
D. E-Platt5 years ago

I agree with stretching for your neck & shoulders.

However as a professional Massage Therapist with an old whiplash injury (over 25 years ago) sometimes stretching is just a part of the therapy needed. Having your neck evaluated by a chiropractor, or other medical professional may be necessary. Sometimes old scar tissue is formed, & arthritis sets in as well. In addition there may be restriction due to misalignment of the cervical region.

Then there is the factor that in whiplash injuries the problem may extend further down along the upper spinal area into the shoulder. Massage therapy can be of great help with neck pain. Treatment also may involve working the entire upper back along with the front of the chest, on down through the ribcage in order to free up restrictions form either injury or overuse, bad posture, etc.

Brittany Valdes-pages

As a massage therapist, stretching regularly is the best way to treat and further prevent pain from occurring.

Leslie Kudrow
Leslie Kudrow5 years ago


Because I work in a warehouse, I get horrible back and neck pains. The only thing that has worked for me is hydrotherapy - warm water and powerful jets soothe my back pain. It's quite effective. I also exercise regularly to further reduce my pain.

I wrote hot tub's and hydrotherapy's beneficial uses in my very first post on Care2. I'd love to know what you think.

Kanta Of Kol
Kay Bee5 years ago

This is quite an informative post that I'm going to share with many of my colleagues and friends who work on the computer or laptop. Very helpful - thanks

Peter Billington
Peter B.5 years ago

thanks a good read.

Lin Moy
Lin M5 years ago

So now I know why my neck hurts...

Jane Ketterman
Jane Ketterman5 years ago

great article...getting a massage works wonders as well:-)

Deatra Beams
Deatra Beams5 years ago

WOW who would of thought hey thanks for the article i really needed to read this i sure hope it helps me