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tag: customer service

Customers Sure Are Inconvenient

Then: I opened a new bank account, small though it was. They smiled and thanked me as though I just deposited a million dollars, then handed me a colorful set of coffee mugs to thank me for my busines…

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Bad Customer Service? 10 Ways to Be Heard

Have you ever had a bad customer service experience? Of course you have! Who hasnít these days? In todayís corporate environment profits are frequently the only motivation for most companies. Honoring…

145 comments

How To Be Seen As More Than A Number

By Monica Wilcox Dear T-Mobile Customer Service Rep, Kathy I believe it was; with a K.† We talked earlier today on the phone; my disabled phone.† I called earlier to make sure someone would be a…

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Joe Baker, Care2

Joe Baker is VP of Causes and Advocacy for Care2. Joe oversees Care2's campaigns with its nonprofit partners. Previously, Joe worked for Amnesty... more

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Mine [a chocolate lab] is pretty good at not eating stuff she's not supposed to, but my mom's long-h…

I bought fresh dates yesterday... : ~ )

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