Need help? You can use our Help Center to look for the answers
to your problem, or use this interactive support form to get the help you need.
Select the primary area of the site you are having problems with from the 'Main Concern'
section then select the specific issue you are having from the list supplied to
receive imediate assistance with your issue.
If the response does not solve your problem, use the 'I Still Need Help' button
to provide a more detailed description of your problem.
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| Your E-mail Address: |
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| Your Main Concern:
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Your Specific Issue:
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Froggie Says:
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Need help accessing your account? We've organized a page with links to all the help information on this topic. Visit Account Help now.
Click here: Retrieve your Password
**Important: Please use the external email address associated with your account.
If you were unable to retrieve your password due to access issues associated with that email account, please click on the 'No' button below and include answers to following security questions:
- First & last name on account
- Username
- Date of birth
- Address on account
- External email on account
- Approximate date you joined Care2
- Approximate date of your last login
**PLEASE make sure that you include an up-to-date non-Care2 email address for us to contact you at.**
Thanks!
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To post an image into a discussion thread, you must first save the image to an online photo album. Then go the image in the album, right-click and select copy link location. Then go the thread and use the insert image tool to paste in the link. You may also drag and drop the image in or use copy and paste.
If you continue to experience trouble, try asking someone on your friend's list or someone new who has a big friend's list (this is a good indicator that they're familiar with the Care2 system). Most users will be happy to assist you with some pointers. There are also a number of member-run help groups on Care2. Visit the main groups page and try searching for related groups and discussions.
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Login to your account. For Care2 Accounts, click on the My Account link in the top right corner of any page. For PetitionSite Accounts, click on the My PetitionSite tab on the right side near the top. Then click on Change Password.
Forget your password? Visit Login Help now.
POP Mail:
To change the password on your POP mail account first change the password on your Care2 account. Then, you'll need to contact our support team to complete the change. Just click the "No" button below and let us know you need to complete your POP mail password change.
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Alert: We are currently experiencing issues with new account creation and re-creation. If you have created an account and are receiving a 'Bad Username Password' error, please submit a ticket using your Care2 email address in the above address field and clicking the no button below.
I keep getting sent back to the Homepage
Error Messages:
If you're receiving an error message when accessing your account and the link above did not help you, please click on the "NO" button below and include the error message in the box.
Click here: Retrieve your Password
**Important: Please use the external email address associated with your account.
If you were unable to retrieve your password due to access issues associated with that email account, please click on the 'No' button below and include answers to following security questions:
- First & last name on account
- Username
- Date of birth
- Address on account
- External email on account
- Approximate date you joined Care2
- Approximate date of your last login
**PLEASE make sure that you include an up-to-date non-Care2 email address for us to contact you at.**
Thanks!
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There are two ways to unjoin a group. The first is to go to your "My Groups" page then scroll down to the group in question and click on "Leave Group". The other way is click the "Unjoin" link on the group's homepage.
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There are few reasons you may not be receiving mail from people on your contact list. One might be your safety filter settings, another may be the junk mail filters used by our email service provider.
Visit Email Help now.
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8/14/2007 - Update - the system has been restored
Care2's personal messaging broke early this morning during the site outage. Our engineers are repairing the database tables, a process that may take a few hours. Unfortunately, due to the problem the bodies of the messages were never created so you may never know who sent you the greenstar, etc. The system was affected from approximately 3:30am - 8:30am Pacific Time.
We appreciate your patience while we restore the system. |
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Having trouble with the display of your profile image? Visit FAQ's now. |
Under 13 Error:
If you are under the age of 13, you must ask for your parents permission to register for a Care2 account. Please have your parents create the account for you.
If you are over 13 but are receiving the under 13 error message, you most likely entered in the incorrect email address. No worries...please visit the Sign-up Page. Please be patient, it may take awhile for the system to refresh and allow your computer to create an account.
Email address already taken:
If you're receiving this error it means that your email address is already associated with an account. If you've signed a petition on the PetitionSite in the past, an account may have already been created for you. In that case, visit Login Help and enter your email address into the search box to retrieve your password.
Once logged into your account, you may Upgrade your account.
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If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Having trouble adding music to your eCards?
When you click on the music icon you'll see a pop-up window with all the different songs available listed by category. If you click on the speaker icon you can listen to the song sample. Important! The next step is to highlight the song by clicking on the song title BEFORE clicking select. Missing that last step will cause the system to NOT add your song correctly.
If you are using Internet Explorer to send or receive your card, you may be experiencing a problem hearing the sound on your computer. This is a known bug that our engineers are working hard to resolve. The music is being attached but some reason your browser isn't recognizing it. If you open the card in FireFox or another browser, you should be able to hear the music. We apologize for the inconvenience and hope to have this issue resolved quickly.
Music on Preview
When you preview your card you should hear the music you've added. If you do not, please make sure your speakers are on and than you've followed the above steps.
We are working with our engineers to fix this bug so that clicking on the music sample speaker icon will automatically highlight the song but until this happens please bear with us.
Click here for more eCard Music/Sound Support |
Click here for help sending an ECard
Tip: If you wish to know who has viewed the card and there muliple recipients you'll need to check the box next to 'Notify me when card is Picked up' when you create the eCard.
Error message when sending
We are currently having some problems with our email filters being too strict. They are preventing eCards from being delivered to many unique email domains. If you are encountering this issue, please send the eCard to yourself and then forward the message directly from your email account. We apologize for the inconvenience and are working hard to fix this problem quickly.
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Error message when sending
We are currently having some problems with our email filters being too strict. They are preventing eCards from being delivered to many unique email domains. If you are encountering this issue, please send the eCard to yourself and then forward the message directly from your email account. We apologize for the inconvenience and are working hard to fix this problem quickly.
If you are experiencing a different technical issue with eCards please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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Use the following link for help Tracking Sent eCards
Use this link to View your sent Cards
If you wish to know who has viewed the card and there multiple recipients you'll need to check the box next to 'Notify me when card is Picked up' when you create the eCard.
Use this link to View your Future Dated Cards
New Feature
Another way to find the cards you like to send quicker is to click the heart with a plus sign emoticon. This will add the card to your favorites list for easy access later on.
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Please use the link below to change your external email address. Please note that you may want to unsubscribe your old email address from all newsletters before changing your address.
Unsubscribe from Newsletters
Edit your Contact Information
If you receive an error message that your email address is already taken, this means you most likely signed a petition with that email address. Because each account must have a unique email address, you'll need to merge the accounts. Click on the merge accounts link. Then go to your email account and click on the link within email received (you MUST be logged into your account).
If you have trouble with this process, we can delete this partial account for you. Please send us a note letting us know and include the email address in the note.
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To change the outgoing name on messages sent from your Care2 email account:
- Access your email account
- Click on Options
- Click on Email
- Type the desired name in the 'Name & Title' field
- Change your reply-to address in the given box (second one down)
- Don't forget to hit the Save button when you are finished
That's it! |
Alert: We are currently experiencing issues with new account creation and re-creation. If you have created an account and are receiving a 'Bad Username Password' error, please submit a ticket using your Care2 email address in the above address field and clicking the no button below.
I keep getting sent back to the Homepage
Error Messages:
If you're receiving an error message when accessing your account and the link above did not help you, please click on the "NO" button below and include the error message in the box.
Click here: Retrieve your Password
**Important: Please use the external email address associated with your account.
If you were unable to retrieve your password due to access issues associated with that email account, please click on the 'No' button below and include answers to following security questions:
- First & last name on account
- Username
- Date of birth
- Address on account
- External email on account
- Approximate date you joined Care2
- Approximate date of your last login
**PLEASE make sure that you include an up-to-date non-Care2 email address for us to contact you at.**
Thanks! |
Care2 Mail
Incoming Mail
If you're experiencing trouble with incoming emails, please ask your contacts if they are receiving Failure Delivery Notices and to read the instructions contained in the message. If they are unable to determine the problem, please forward us a copy of the failure notice received when sending to your account.
Outgoing Mail
If you've received a bounced delivery notice, please read and follow the instructions within the notice.
If you did not receive a bounced delivery notice, please send us details of what you are experiencing. Including:
- Error Messages Received
- Intended Recipient(s) Emails
- Size of Attachments
External Email Bouncing
If you are not receiving your Care2 Newsletters and/or Group Messages your account may be bouncing. Care2 organizes bounces into two types: Hard Bounce and Soft Bounce
Hard Bounce
If the error message we get back from your email provider says either of the following:
- your email account does not exist
- your ISP refuses all email from Care2
...then we consider your account to be "hard bouncing." You will not receive any Care2 email until you notify our support team that your account is still active.
Soft Bounce
If the error message we get back from your email provider doesn't fall under the definition of a Hard Bounce (see above), then the error is considered a Soft Bounce. If your account generates an occasional soft bounce error, it will be logged but no other action will be taken by Care2. However, if your email account consistently generates soft bounce errors for several days, then your account will be considered bouncing. In this case, you will not receive any Care2 email until our support team is notified that your account is still active. You may notify us through this help form by clicking on the button below.
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If you are having trouble unsubscribing from Care2 newsletters, you most likely have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Help with POP Mail
POP3 Server: pop3.pangia.biz
POP3 Port: 110 (optional)
IMAP4 Server: imap4.pangia.biz
IMAP4 Port: 143 (optional)
SMTP Server: smtp.pangia.biz
SMTP Port: 25 or 80 (optional) or use that of your email service provider
Thunderbird Users: Use your full email address as your user name during your account set-up.
Having trouble sending mail out? You may need to contact your ISP for their outgoing server name.
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Are you receiving unwanted mail to your Care2 Email?
Our email service provider takes measures to reduce the amount of spam that reaches your inbox. If you are still getting mail that you do wish to receive you may set-up filters for your inbox:
To block these messages from reaching your inbox follow these steps:
Login to your email account
Click on Options
Click on Automatic Deletion
Enter in a email address or subject to use as a filter
Make sure to check in the box at the top and save your settings
You may also set up a spam folder (Click on My Folders and then New Folder) and use the Automatic Filters option if you prefer to screen the messages before deletion.
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If you are experiencing a technical issue with email please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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Need help with your Care2 E-mail account?
Assistance with POP mail access
Here are the settings
for configuring your account:
Incoming POP mail server:
The POP should be pop.care2.com
Outgoing SMTP mail server:
The SMTP should be smtp.care2.com
***If this setting doesn't work please send us the error message received***
For more information, please see our
POP Directions page.
Regular Care2 Email Access
Please visit our E-mail Help Center for further assistance.
Group Messaging & Hotmail Accounts:
If you have unsubscribed from a group's messages from your email account but wish to resubscribe...you'll need to remove the group email address from your blocked list within your hotmail account.
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Our corporate sponsors provide resources for our members and make it possible for Care2 to provide free services such as email, e-cards and newsletters, healthy living solutions from Annie Bond, opportunities to connect with people who share common interests, and petitions, click to donate races and many other ways to make a difference. The revenue we receive from our sponsors helps pay the salaries of our dedicated staff, maintain and develop new features for the Care2 site, and still donate 5% of our website revenue (not just profits!) to environmental and humanitarian nonprofit organizations.
The role of corporate sponsors on the Care2 website is very similar to advertisers in other forms of media: newspapers, magazines, radio and television. However, the criteria we use for selecting appropriate sponsors are more similar to public broadcasting, public radio (NPR) and publications such as National Geographic. We seek out responsible companies with products that are more health-oriented and sustainable than what is typically available in the market. We also think it is appropriate to recognize companies that are making a genuine effort to be more responsible and help the environment. However, accepting advertising from a company is not an endorsement of that company.
We don’t claim to be an expert on screening products, services and companies for their social and environmental impact, but we try our best to be consistent in applying our criteria and being honest with our members. We believe there are good companies that want to support the mission of Care2 and make a difference in the world. One of our most important commitments to our members is to not allow deceptive advertising or harmful products on our site. We will not accept advertising for gambling, pornography, alcohol, firearms or tobacco products. We listen to our members’ feedback and consult with our nonprofit partners to understand their views on our sponsorship policies.
There are disagreements even among well informed, highly committed people regarding what companies or products are acceptable. For example, Ford Motor Company is frequently a target for environmental groups yet it was the first U.S. auto company to offer a hybrid vehicle. William Clay Ford -CEO of Ford is targeted partly because he is considered more likely to respond than other auto executives. We pursued a sponsorship opportunity for the Ford Escape Hybrid because we believed it set the right example for other auto companies. We have also had a sponsorship with Toyota for their RAV4 electric vehicle and several sponsorships with Honda/Acura.
We believe it is more important to focus on the influence and intent of the product than the company. Consumers can send a strong message to a company by purchasing only its more responsible products and supporting its responsible initiatives. When responsible products are successful in the marketplace, companies become motivated to create more. There are companies trying to make a difference in industries with a poor environmental or nutritional record such as oil, autos and fast food. This is why we do not ban SUVs as a category and will accept sponsorships for vehicles that set a positive example for the auto industry. There are oil companies such as British Petroleum and Chevron that are taking positive steps to be more responsible. We have had Burger King as a sponsor for a new line of healthy salads and vegetarian burgers. We have also had a sponsorship with Ronald McDonald House Charities because they are helping families in need.
Sponsorship decisions are sometimes controversial. There are times when we may choose to accept a sponsorship for a good product or company that is owned by a parent corporation with a controversial reputation. It is not uncommon for a small, responsible company to be acquired by a larger corporation in order to survive in an increasingly competitive marketplace. Sometimes the parent corporation is looking for ways to be more responsible. Some examples of progressive companies in this situation are Ben and Jerry`s -owned by Unilever, Cascadian Farms -owned by General Mills, Horizon Organic -owned by Dean Foods and Odwalla -owned by Coca-Cola, Tom`s of Maine -owned by Colgate.
When we work with advertising networks such as Google we try to screen for ads that don’t meet our criteria, but there are times when an unacceptable sponsor may appear. Since Care2 has a higher standard than other sites in these advertising networks we are not always able to implement our criteria with them. We limit the number of impressions or ad space for advertising networks to less than 5% of the total on Care2 and remove inappropriate ads as necessary.
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We love getting suggestions from our members with ideas for improving Care2. If you aren`t a member already of our Feedback and Suggestions group, we encourage you to join:
http://www.care2.com/c2c/group/feedback
If you prefer to let us know privately, you may click the No button below to tell us more. Thank you!!!
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If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Experiencing a technical issue?
Have you encountered an error message?
If yes, please tell us the details regarding the error you've encountered:
- URL of the page you are attempting to access
- error message on that page
- what happens if you refresh
- a detailed description of the problem you are experiencing
- the browser version you are using
Are you experiencing site performance issues? Slow page loads, etc.?
If yes, please help us to improve the site by sending us the following details?
- what geographical location are you attempting to access the site from?
- what type of internet connection are you using?
- what area of the site are seeing the issue? (please include a sample URL)
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To Upload a new profile photo, click on Connect, then 'My Page'. Then use the 'Add Photos' link near the top of the page.
Follow the instructions to upload your new photo from your computer. Please note that you may need to refresh your browser in order for the new image to show up properly.
If you have selected your profile image from your photo album and are experiencing trouble with the image displaying correctly, please try uploading the image from your hard drive using the directions above.
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Group owners may now delete their own groups via the group management console within their group.
If you are unable to delete your group, please send us the URL of your group homepage.
If you are trying to delete your account, please select Delete Account.
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Group Messaging Features
Finally! The new group messaging tools are here! With all the changes there may be some hiccups in the system. For more information about the changes, please see the following links:
Group Discussion Problems
Group hosts are responsible for the discussions taking place within each group. If you are having a problem within the group please notify the group host for further assistance.
Posting Images into Threads
To post an image into a discussion thread, you must first save the image to an online photo album. Then go the image in the album, right-click and select copy link location. Then go the thread and use the insert image tool to paste in the link. You may also drag and drop the image in or use copy and paste.
Posting Videos into Threads
The process for posting videos is actually much easier seeming as the videos from YouTube, Google, JumpCut, and VMIX (the compatible video sites) are already hosted online. In your discussion post simple type the following, "video:http//www.VideoUrlHere.com/example" and hit preview. You should be able to view your video in the preview screen. If you do not, please verify the URL and make sure it's from a compatible website.
Something else...
Please provide as much detail as possible about the exact error you are having, and if possible include specific error messages and the page URLs that you are having errors on.
If your problem involves a particular group, PLEASE include the group URL for quicker service.
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Care2 has implemented an email verification process for Care2 members. In order to verify your email address for Care2, please Click Here. This will send an email to your email address.
If you are still having problems with this feature, please provide as much detail as possible, including the exact email address you are trying to verify, and any error messages you received. |
Have you heard the buzz? Care2 has released an optional group upgrade. To take a tour of the new look & features, check out the tour.
We have several open discussion threads on the topic of the redesign. To read what's being said, please visit the following groups:
Feedback & Suggestions
Cafe du Monde
We're monitoring the discussions in above groups for feedback. We'd appreciate it if you could add your feedback, suggestions, requests, etc. to the existing discussion threads. This will give us more time to work on improvements. Thanks!
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If your new host is not showing up on the group page, please make sure that they have gone to the group page and accepted their new hosting position. Your new host will not show up as host until they have accepted. |
To adjust your notification settings, please visit the following page:
Edit Care2 Connect Notification Settings
More Unsubscribe Help:
If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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If you are experiencing a technical issue with Care2 groups please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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Group owners may now transfer ownership of their groups via the group management console. Look under "General Settings" and click on "Transfer Ownership" then select the new owner from the list of existing group hosts. If your new owner is not yet a host, you'll need to add them via the "Host Setup/Privileges" link on the console.
Completing the Transfer
Please make sure that your new hosts go to the group page and accepts their new hosting position. Your new host will not show up as host until they have accepted. Once this has been done you will be able to transfer ownership.
Adopting Groups
If there is no owner (or absent hosts) in a group that you wish to adopt, please send us the URL of the group along with details of your request. Thank you!
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I keep getting sent back to the Homepage
Error Messages:
If you're receiving an error message when accessing your account and the link above did not help you, please click on the "NO" button below and include the error message in the box.
Click here: Retrieve your Password
**Important: Please use the external email address associated with your account.
If you were unable to retrieve your password due to access issues associated with that email account, please click on the 'No' button below and include answers to following security questions:
- First & last name on account
- Username
- Date of birth
- Address on account
- External email on account
- Approximate date you joined Care2
- Approximate date of your last login
**PLEASE make sure that you include an up-to-date non-Care2 email address for us to contact you at.**
Thanks! |
If you have received this error message:
"An unexpected error occurred. Please try again. If the error persists, Please contact Customer Support."
This error may mean that your access has been disabled by our support team for some reason.
"Site is currently experiencing high traffic. Please try back in 4 or 5 minutes."
This error may mean that you are faster than the computer system. Please give it a few minutes to catch up and try to navigate the site for a few minutes, then go back to the page you were originally trying to use.
If you experience a different error, please copy it into your reply. To bring up the box below please hit the "No" button.
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Click here: Retrieve your Password
**Important: Please use the external email address associated with your account.
If you were unable to retrieve your password due to access issues associated with that email account, please click on the 'No' button below and include answers to following security questions:
- First & last name on account
- Username
- Date of birth
- Address on account
- External email on account
- Approximate date you joined Care2
- Approximate date of your last login
**PLEASE make sure that you include an up-to-date non-Care2 email address for us to contact you at.**
Thanks! |
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Login problems are sometimes associated with Cookies, try our Cookie Tester |
Retreive my Password
**Important: Please use the external email address associated with your account.
If you're having trouble accessing petitions you own or viewing your petition signatures, it may be because the petition/signature is associated with a different email address.
Please check any other possible email accounts for alternate login information. |
I keep getting sent back to the Homepage - Try this first
Still having trouble...
Please make sure that your browser is set up to take cookies from
passport.care2.net as well as care2.com, and let me know if you continue
to experience these problems.
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Under 13 Error:
If you are under the age of 13, you must ask for your parents permission to register for a Care2 account. Please have your parents create the account for you.
If you are over 13 but are receiving the under 13 error message, you most likely entered in the incorrect Birth date. No worries...please visit the Sign-up Page. Please be patient, it may take awhile for the system to refresh and allow your computer to create an account.
Email address already taken:
If you're receiving this error it means that your email address is already associated with an account. If you've signed a petition on the PetitionSite in the past, an account may have already been created for you. In that case, visit Login Help and enter your email address into the search box to retrieve your password.
Once logged into your account, you may Upgrade your account.
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If you are experiencing a technical issue with the login process please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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Please make sure that your browser/firewall is set up to take cookies from
passport.care2.net as well as care2.com, and let me know if you continue
to experience these problems.
Having trouble finding out if your system is taking our cookies? Please run this tester.
Cookie Tester
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Change Member Status
You have the option of restricting your account access to certain areas of the site, which also hides your information for others. In order to change your Care2 Member status/hide your profile, Click here and then change your setting in the 'Care2 Member' field.
Help Unsubscribing
If you are having trouble unsubscribing from Care2 newsletters, you most likely have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://passport.care2.net/subscriptions.html
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Please use the link below to change your external email address. Please note that you may want to unsubscribe your old email address from all newsletters before changing your address.
Unsubscribe from Newsletters
Edit your Contact Information
If you receive an error message that your email address is already taken, this means you most likely signed a petition with that email address. We can delete this partial account for you, please send us a note letting us know and include the email address in the note.
Just click one of the above links to activate the "I still need help" button.
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Thank you for your interest in Care2 Charter Memberships. We have discontinued the Charter Membership program. If you have already signed up for the membership, your membership will expire one year from the date of sign-up. No new sign-ups are possible. Sorry and thank you!!
Help with POP Mail
POP3 Server: pop3.pangia.biz
POP3 Port: 110 (optional)
IMAP4 Server: imap4.pangia.biz
IMAP4 Port: 143 (optional)
SMTP Server: smtp.pangia.biz
SMTP Port: 25 or 80 (optional) or use that of your email service provider
Thunderbird Users: Use your full email address as your user name during your account set-up.
Having trouble sending mail out? You may need to contact your ISP for their outgoing server name.
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If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Under 13 Error
If you are under the age of 13, you must ask for your parents permission to register for a Care2 account. Please have your parents create the account for you.
If you are over 13 but are receiving the under 13 error message, you most likely entered in the incorrect email address. No worries...please visit the Sign-up Page. Please be patient, it may take awhile for the system to refresh and allow your computer to create an account.
Email Address Taken
If you receive an error that your email address is already taken, you most likely signed a petition using this email address. The system automatically creates an account for unrecognized email addresses used during petition signing. The account is necessary in order to facilitate the signing process. You may retrieve the password on the account here. Please note: passwords are case sensitive we recommend you copy & paste the password into the login form.
Other
If no account is found matching your email address but the system is still giving you an email related error message, we recommend opening the account with a different email address and then changing your address after the account is created. The change email option is located under `My Account` and `Contact Info`.
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If you are experiencing a technical issue with managing your account please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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Unsubscribe from C2NN Daily Summary
If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
If you prefer to delete your account, login using your email & password here:
http://www.care2.com/accounts/delete_this_account.html
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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Care2 News Network now allows the submission of video stories as well. The sites whose videos are supported are listed on the compose page. If you are having problems submitting a story, visit the Care2 News Network help page. |
**Known Issue**
Currently the note-it counts on many news stories are not being displayed correctly. We have notified our engineers of this issue and hope they will be able to fix the problem quickly. Please do not submit a support ticket for this issue. Thanks!
If you are experiencing a different technical issue with the News Network please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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To Upload a new profile photo, click on Connect, then 'My Page'. Then use the 'Add Photos' link near the top of the page.
Follow the instructions to upload your new photo from your computer. Please note that you may need to refresh your browser in order for the new image to show up properly.
If you have selected your profile image from your photo album and are experiencing trouble with the image displaying correctly, please try uploading the image from your hard drive using the directions above.
Current Profile Photo Bugs
Avatars and Group Images stuck - bug filed
If you do not see the issue you're experiencing in the list above, please send us the details including any error msgs & URLs.
If your still having problems with an issue marked "fixed", please submit a help request. It may mean that we need to apply the fix to your account individually.
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View your Friends
Network Messaging Inbox
Help with Network Messaging
Trouble deleting saved personal messages?
Please move the message to your inbox and then try again. Our engineers have been alerted to the problem and are working on fixing the feature. Please do not submit a support request in regards to this.
Group Messaging Features:
Are your members reporting that they aren't receiving their group messages?
They may be bouncing...to find out, go your Group Management Console and click on 'Members' under Member Management. Scroll down through the list until you find the member and look under 'Delivery Status.'
If they are bouncing AND their email address is valid, please let us know the email address. We'll reset their account to allow delivery of Care2 mail.
Hotmail Users:
If you have unsubscribed from a group's messages from your email account but wish to resubscribe...you'll need to remove the group email address from your blocked list within your hotmail account.
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Trouble uploading images?
If you are using the Easy Upload Tool with Firefox and can't upload images, you probably have Firefox version 2.0.0.8. You'll need to update your browser to the latest version. To check for version updates, go to the help menu in your browser window and click on check for updates. This should resolve the problem.
If you're experiencing a different issue with uploading or that fix did not work for you, please send us the URL to the image or album where the problem is occurring along with any error messages received. Please also include details regarding the steps you are taking and the results you are seeing.
Recently Change your Profile Photo?
If you recently changed your profile photo but still see your old photo displayed in different areas throughout the site, our system is designed to store the old photo in its memory to make it easier to display when you are on the website. We chose this default to aid our users with slower internet connections.
If you hit the refresh/reload button on your browser, or the F5 (or Crtl-F5) key on your keyboard, your browser will load the new image. If you'd prefer to have your browser always check for newer page versions, try adjusting your browser settings.
Still need help? Please provide as much detail as possible about the exact error you are having. If possible include specific error messages and the page URLs that you are having errors on.
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If you are experiencing a technical issue with your profile, friend lists, messaging, sharebook, or albums please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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If you are having trouble unsubscribing from Care2 newsletters, it's probably because you have subscriptions to more than one list. Care2 notifications also require manual adjustment within your account. To unsubscribe, please login to the following page:
http://www.care2.com/newsletters/
If you do not remember your password, click on the password link and enter your email address (the one you'd like unsubscribed into the box). We will email you your password and you may then login to adjust your subscriptions (FYI - If you've signed a petition you should have a password assigned to your email address).
To also stop email notifications (such as Personal Message reminders), login using your email & password on the following page then click on Edit Notifications:
http://www.care2.com/accounts/
We hope this helps! If you have any trouble completing this process, please send us a reply to this email and let our support staff know.
Need more help? Visit Newsletter Help for access to all unsubscribe options.
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To change the password on your PetitionSite account, simply Click Here
You can also get to this page by going to the My PetitionSite page, and clicking on 'Change Password'. |
This is a forum for technical questions regarding
Care2.com and ThePetitionSite.com. Your comments are greatly
appreciated, but if you could direct them to the sponsor of the Petition
(use link located at the top of the petition), or the discussion forum
linked to ThePetitionSite.com, that would be great! Thanks for your
support!
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To create a new petition, please go to the following URL and follow the onscreen instructions:
http://www.thepetitionsite.com/create.html
You may post petitions in a foreign languages on Care2 so long as they do not violate our terms of service.
Trouble publishing?
If you are unable to publish your petition it may be because of the format of your personalized URL. Read the error message that says your petition is saved but not published, it should give details. If it is your personalized URL click on the "Custom Features" tab and make sure your URL does not contain any special characters and words are separated with dashes (-).
Trouble uploading an image?
For the image you are trying to upload please be sure that it is in .jpg, .gif, or .png format, and under 1 MB in size.
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To remove signatures from your petition, go to the My PetitionSite page, click on the 'Manage Petition' link next to the petition you would like a report for, and then select 'Delete individual Signatures' from the links provided.
To request removal of your own signature from a petition please contact the owner of the petition and give them your signature number or approximate date/time signed. Thanks!
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Edit Petition
To edit your petition, please go to My PetitionSite page while logged in as the petition owner, and click on the 'Promote' or 'Edit/Publish' Link next to your petition.
Manage Petition
Petition sponsors are responsible for ensuring that petition responses and signatures are delivered to the target. If you would like to create signature reports, and hide offensive comments submitted to your petition, click on MyPetitionsite in the upper right corner under your name and then click on the 'Promote' link next to the petition you would like a report for, and then select 'Deliver Petition to Target' near the bottom of the list.
Select the format of your preference and click the create document button. It will take some time for the system to generate your report. You will receive an email to notify you when the report is ready for download.
How can I change the URL of my petition after its been published?
Unfortunately you cannot (without unpublishing your petition and loosing all of your signatures). If you wish to unpublish your petition and start over, you have two options. One option is to create a new petition and send us a request to remove the old. Another option is to go to your petition dashboard (click on MyPetitionsite in the upper right corner under your name and then click on manage next to the petition) and copy the URL. Send us the URL of the petition. We will unpublish your petition for you and send you further directions.
Please keep in mind...if your petition is showing up in Google (and other search engine) searches changing your URL is a bad idea, you will lose your spot in the search results.
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To retrieve your password for the PetitionSite, please use our Password retrieval form.
Note that you need to enter the external email address associated with your account into the password finder.
If you no longer have access to the external email address listed within your account, please include the new one for us to contact you at through this form by clicking 'No' below.
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If you are finished with a petition on the website and would like it closed or removed we`ll be happy to take care of your request.
Was your petition a success? If yes, we`d love to hear about it and so would our members. Please send a blurb about what positive changes occurred in relation to your petition and we`ll post it to your petition with a closed message. Please be sure to include the URL of your petition.
If you wish to have the petition removed entirely please let us know and include the URL of the petition.
Please note: Click 'No' button below to include the information requested above.
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To generate a signature report for a petition you created, go to the My PetitionSite page, click on the 'Promote' link next to the petition you would like a report for, and then select 'Deliver Petition to Target' near the bottom of the list.
Select the format of your preference and click the create document button. It will take some time for the system to generate your report. You will receive an email to notify you when the report is ready for download.
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If you are experiencing a technical issue with the Petitionsite please let us know and include the following details:
1. The URL of the page where you are experiencing the problem
2. Any error messages received
3. Detailed description of the problem you are experiencing
4. Browser version you are using
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After signing petitions an automatic Thank You message will be sent to the email address that you signed with. There is no way to disable the Thank You messages. However, there are ways to divert them from your inbox.
Most email providers include filtering features for your mailbox. You may want to setup a filter that diverts these Thank You messages into a specific folder.
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International Signers
Our system does accept International signatures. Please leave the state blank, select your country from the list and use 00000 for your zip code.
US Signers
Is the system rejecting your zip code? Try using 00000 for your zip code instead. We apologize for the inconvenience.
Signature Not Appearing
The system will only allow each person to sign each petition once. If you've received a confirmation letter but your signature does not appear where it should, please check your signed petitions. Click on the petition in question to view the date/time you signed the petition.
If you are trying to sign a petition using the same computer as someone else, there are couple things you'll need to do. One, make sure you are not logged into someone else's account before signing. Two, use a unique email address to sign the petition (meaning family members may sign the same petition but they must use separate email addresses).
If you made a mistake on your comments, we are unable to edit this field. Sorry for the inconvenience, please proofread your submissions before signing.
None of the above
If you still cannot sign the petition please contact us with URL of the petition & the browser you are using. Thanks!
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To change your race reminders, please visit our | | |
