Monday July 23, 2012, 9:51 am


Thnx for sending me this Barbcat sweetie!!!

Monday July 23, 2012, 10:11 am
Shame on United Airlines for putting this man and his dog through such hell. Zero compassion or understanding. Shame.

Monday July 23, 2012, 10:16 am
what a total lack of empathy,sympathy and respect.
No wonder the airlines hold no regard with most of us.
noted.TY Cher

Monday July 23, 2012, 10:17 am
Noted. Thanks Cher.

Monday July 23, 2012, 10:25 am
I knew there was something I didn't like about United Airlines. I avoid them all I can. Thanks, Cher, for all you do.

Monday July 23, 2012, 11:11 am
I could only watch 3/4 of this, then I had enough. This man has a right to sue, and I hope he follows through.
Airline employees, French waiters, and most college professors, are the most arrogant SOB's I have ever come across.

Monday July 23, 2012, 11:27 am
This is a sad chain of events, but sadly these acts are not uncommon. Just a few months ago a soldier returning from Iraq who thought his dog would be safe on the plane home was sadly mistaken..When his dog was brought to him the dog was sick and some how his hind leg was injured. It turns out the airline "mishandled the dog".. That was reasoning behind his dogs injuries. :*(

Monday July 23, 2012, 12:20 pm
outrageous!

Monday July 23, 2012, 12:22 pm
TAKE UA to Court!!!!

Monday July 23, 2012, 12:38 pm
If you can prove this happened, sue them.

Monday July 23, 2012, 1:47 pm
What a bunch of bastards. People are so disgusting.

Monday July 23, 2012, 2:02 pm
Shame on united airlines

Monday July 23, 2012, 2:34 pm
Take United Airlines to court then kick these bastards up the arse.Poor dog.How dare thse scumbag UA morons

Monday July 23, 2012, 3:07 pm
Being startled by the presence of a dog does not excuse the kicking assault by two different employees! Service Dogs perform a service to humans that no other human can fulfill. I'd support a law that makes it as serious a crime for a human to assault a Service Dog as it is for a human to assault another human.

Monday July 23, 2012, 3:09 pm
Scary to think what this world has come to. Thanks Cher!

Monday July 23, 2012, 3:14 pm
Thank you, Scary.

Monday July 23, 2012, 3:16 pm
SO WRONG. That is assault. I would take them to court. Thanks for posting Cher.

Monday July 23, 2012, 3:22 pm
This should never happen to anyone. I wish I had been there; the fur would have flown on his behalf. As both a dog owner, a therapy/emotional support dog owner and as a vet, I am appalled that UAL would do this to a fellow vet and one who is disabled as well.

Monday July 23, 2012, 3:26 pm
Disgusting!

Monday July 23, 2012, 3:33 pm
Noted- thanks

Monday July 23, 2012, 3:46 pm
Hope some witnesses come forward!!! Anyone kicking my pet would have me on them like white on rice!

Monday July 23, 2012, 4:16 pm
Noted and signed the petition @change.org

Monday July 23, 2012, 4:39 pm
That's the way a lot of employees of businesses conduct themselves these days, except for when the big boss is around, its (called selfishness and greed!) I should know because I'm studying business as one of my majors, and carefully have been observing the changes in customer service in many American businesses as they have been declining from good to bad over several years!

Monday July 23, 2012, 4:45 pm
You have got to be kidding me?

How about a mandatory class on Service Animals for ALL airline employees?

There is no excuse for behavior such as this and to add insult to injury this is a service person suffering from PTS. I say ship the US employees to Iraq for a few days and see how quickly they change their tune.

Charges must be filled and all airlines had better take note,

Monday July 23, 2012, 5:35 pm
I don't understand why Jim didn't go off the first time Sarge was kicked! That's what shocked me! And then she was kicked a SECOND time by a UAL staffer and STILL he did nothing! Why not? Why didn't he stand up for his BELOVED DOG? I would have RUN THEM OVER IN MY WHEELCHAIR!! Thnx for posting CherTiger!! xxx

Monday July 23, 2012, 5:35 pm
need a petition or something for this. no animals should ever be abused, but service animals especially.
i usually call people "scum" but that isn't a strong enough word, and the one that comes to mind would offend.

Monday July 23, 2012, 6:31 pm
Another story that gets me angry. Jim controlled his anger much better then I would have...

Monday July 23, 2012, 6:48 pm
Aren't there video cameras all over airports? There must be one focused on the ticket counter. Anyone who abused the dog or called a customer retarded needs to be fired ASAP.

Monday July 23, 2012, 7:13 pm
I'm sure there will be an attorney who will take this "pro bono."

Monday July 23, 2012, 7:24 pm
Can't watch the whole video, as it makes me want to throw up. Unreal, what else is there to say? Hope these people get what's coming to them. Just another great way we honor our Veterans! God bless you and thank you for your service to our country Jim.

Monday July 23, 2012, 7:25 pm
Noted. This is truly outrageous and brought tears to my eyes. Why would anyone kick a dog?! That is just mean, and I, too, would be glad to sign a petition. I hope Jim does sue.

Monday July 23, 2012, 7:26 pm
Correspondence to the Department may be sent to:

U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590

And you can call us at the General Information Main Switchboard at: 202-366-4000 Monday through Friday between 8:30 am and 5:30 pm EST excluding Federal Holidays.

Deaf, hard of hearing, and speech impaired callers may contact the general information switchboard using the Federal Relay Services:

TTY = 1-800-877-8339
Voice = 1-855-368-4200
VCO = 1-877-877-6280

Monday July 23, 2012, 8:44 pm
Pathetic

Monday July 23, 2012, 8:45 pm
They should be punishmed.

Monday July 23, 2012, 8:45 pm
noted with disgust

Monday July 23, 2012, 9:56 pm
boycott them and those who did it put them in jail!!!

Monday July 23, 2012, 10:12 pm
Incredibly disrespectful, not just because he's a veteran, not just because he has a disability, but because he is a fellow human being. And anyone kicks a dog deserves to find their foot in the dog's teeth.

Tuesday July 24, 2012, 12:05 am
Kicking a dog! Disgusting!

Tuesday July 24, 2012, 1:57 am
Noted, thanks.

Tuesday July 24, 2012, 5:24 am
Shame on United Airlines for how they treated him and his doggie!

Tuesday July 24, 2012, 8:18 am
Damn good thing I wasn't there because I'd be in jail. I am so sorry, Jim, for the treatment you, as a veteran, received at the hands of these ingrate THINGS. I am sorry Sarge was abused at the hands of these bast***s. They should be fired and be put in jail for kicking Sarge. I hope Sarge is ok now. I thank you for your service and that of Sarge. We are NOT all like those sorry POS airline employees. A lot of us thank you from the bottom of our hearts for your sacrifices, in more ways than one, that you have edured for your country and your fellow servicemen and women.

Tuesday July 24, 2012, 8:19 am
The slogan of United Airlines used to be be "Fly the friendly skies". Not so much anymore.

This is how United Airlines treats our Veterans and our service dogs? This is what business as usual has been reduced to at our airlines?
Service industries cannot insult their clients and mistreat or abuse service animals or any sentient beings while utilizing their services. What would the CEO do if this happened to his son, daughter, grandchild or family member? I would bet you not nothing.

There are alot of people that need jobs out there. Get rid of the ones that are not suited to this sort of work (or put them in positions that don't work directly with people and animals) and hire others that are.

Tuesday July 24, 2012, 8:41 am
Thanks Cher....shared and tweeted....this was very disrespectful to this man and his dog. United Air Lines should do something about there employees on the ground. If they can't do there job and treat people decent, they shouldn't be there. This man and his dog did not deserve to be treated like this. The employees that kicked his dog, should be fired, along with the man at the ticket counter, for asking him if he was retarded. Jim Stanek is a hero for serving his country and his dog is a service dog and should have been treated with respect and not abuse. United.....you need to make things right with this man and his dog. This was cruel and inhumane the way they where treated and it should never happen again, to them or anybody else. They are lucky that he stayed as calm as he did. Having a brain injury and PTSD, he needed his medication and these people at United brush him off. Not right. I hope that they lose there jobs for treating this man and his dog so inhumane. Jim Stanek and Sarge...you are both hero's in my book. God Bless you both!!!!!!!!!

Tuesday July 24, 2012, 9:01 am
Very disturbing. United Air Lines ned to ensure incidents like this never happen again. If anyone kicked my dog I'd have reported them immediately.

Tuesday July 24, 2012, 11:14 am
i am so sick of humans! this incident just makes me go ballistic!

Tuesday July 24, 2012, 1:23 pm
This is just so horrendous. To mistreat any veteran, any animal is unforgivable No more United for me.

Tuesday July 24, 2012, 4:05 pm
i agreed with barb, why he did nathing???????????? but this is a bunch of bastards!!!!!!!!!!!!!!!!!! criminals!!!!!!!!!!!!!!!this is so sick!!!!! that ariline is really inhumane!!!!!!!!i hope this never happen again its very disturbing. thnx

Tuesday July 24, 2012, 6:45 pm
Sad...

Tuesday July 24, 2012, 7:36 pm
Thanks for the post! :( :(

Tuesday July 24, 2012, 8:48 pm
never fly United Never will in the future now..plan on e-mailing the corporate office ............anyone kicked my dog they would be in a body cast/

Wednesday July 25, 2012, 12:18 am
There is no excuse for behaviour like this, people should not have to explain their disabilities to receive a little bit of consideration, as for kicking the dog..... if it were mine, I would have snapped their necks - which held up their 'retarded' heads - like a twig!

Wednesday July 25, 2012, 5:08 am
No person has the right to kick an animal--especially not a service animal.
Further, no person should be treated with disrespect the way Mr. Stanek was--especially since he recieved his injuries fighting for the freedoms of idiots like the one who asked if he was "retarded"!!-How dare he? The person should quickly lose his job over that one!!
To my min, all the individuals at fault (for the 2 kicking incidences and the verbal abuse) need to be fired--and United Airlines should have to pay a hefty donation to Paws and Stripes to show just how sorry they really are!
Thanks Cher.

Wednesday July 25, 2012, 1:48 pm
Shame on them. How dare they ?Hope this never happens again !

Wednesday July 25, 2012, 4:48 pm
horrible.

Sunday July 29, 2012, 10:24 pm
How despicable! I do so hope UAL is held accountable and this man gets an apology, flee flights wherever he wants to go and more.