These LGBTQ+ Customers Were Expecting A Name On Their Receipt, Not This

Marcus Robertson and Rosman Harris are cousins who both decided to pick up some food at a local Henrico County Little Caesars restaurant.

They also both happen to be gay.

The two cousins walked into the restaurant to place their order. They then stepped out of the Little Caesars as they waited for their pizza to be cooked. When they returned to pick up the food, they found a receipt attached to the order with a word at the top. But the word wasn’t their name.

It said: GAY.

It was this preconceived notion of, Oh, these are gay men. So why would you write that on the ticket? Im not understanding that,” Rosman Harris said.

In their confusion, the cousins decided to ask the manager why that word was written at the top of their receipt. The manager had no explanation.

A few days later, another cousin Shanna Hunter returned to the store and the same cashier was working. She decided to confront the employee about why a specific sexual orientation had been printed on the top of her cousins’ receipt.

“Well, oh, he was being loud, he was being rude,” the cashier told Hunter.

Hunter explained that her cousin was partially deaf and wore hearing aids, which is why he was speaking loudly. The cashier responded, “Oh,” but did not clarify further.

When Hunter asked the manager if action would be taken, the manager said that while she agreed putting “GAY” at the top of the receipt was wrong, the cashier could not be fired because it “is hard to keep help” and that she’d “be alone.”

Eventually, however, it appears corporate got involved and the employee was terminated. Their Director of Communications issued a boilerplate statement that seems to largely avoid taking responsibility for the incident.

“Little Caesars maintains a zero-tolerance policy against any violations of professional conduct. This is a highly unusual, isolated situation at a store locally owned and operated by a franchisee. The franchise owner took immediate action to investigate this matter and has terminated the employment of the individual involved in the incident.”

This behavior is totally unacceptable, and Little Caesars needs to do far more to take responsibility for the conduct of their employees. It seems like employees across the board need serious retraining, including the manager who felt perfectly comfortable keeping unprofessional employees just because it made scheduling easier for her.

Not only was using “gay” as a slur extremely homophobic, the conduct here was also very ableist, attacking a customer for having a hearing impediment. No customer should be subject to insults because they are living with special abilities, especially insults that attack them for their sexual orientation.

From the top down, these customers were let down by Little Caesars. We need to expect more from the people taking our money, and hopefully, the company will work to do better in the future.

Photo Credit: Mrmiscellanious

86 comments

Sophie A
Sophie A5 days ago

tyfs

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Leo C
Leo C6 days ago

Thank you for sharing!

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Leo C
Leo C10 days ago

thank you for sharing!

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Jan S
Jan S11 days ago

thank you for posting

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Colin C
Colin C14 days ago

Storm in a teacup, much more serious things to worry about.

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Emma L
Emma L17 days ago

thank you

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Clare O'Beara
Clare O20 days ago

Not polite but these days also not insulting.

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Clare O'Beara
Clare O20 days ago

Maybe one wore a t-shirt with Gay written on it so she thought that was a name.

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Clare O'Beara
Clare O20 days ago

th

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Clare O'Beara
Clare O20 days ago

Could have been worse

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