TSA Agrees to Trans Sensitivity Training


Transportation Security Administration (TSA) managers at Los Angeles International Airport airport will undergo sensitivity training as part of an out-of-court settlement over the firing of Ashley Yang whose contract as a TSA officer was terminated in July 2010 following two years of harassment and discrimination from fellow employees and members of the public because of her being a transgender woman.

The Transgender Law Center took on Miss Yang’s case and argued the TSA had engaged in sex discrimination under Title VII of the Civil Rights Act of 1964. Recognizing the merits of this claim, the TSA entered into a settlement agreement which, one year on, sees Ms. Yang receive financial compensation and a guarantee that TSA managers at LAX will receive transgender sensitivity training.

More on the background of this case from the Transgender Law Center press release:

A month after hiring Ashley Yang, TSA managers informed her that she would be required to start working as a male and that failure to do so could result in disciplinary actions. They required this of Ms. Yang, despite the fact that she informed TSA that she is a transgender woman and after they hired her as a woman.

To keep her job Ms. Yang bought a short “male wig” to hide her long hair, complied with TSA’s male dress code, and pretended to be a man at work. Despite her efforts, passengers continued to recognize her as a woman and subjected to her to sexual harassment. Ms. Yang was fired almost two years after being hired and just five days before the end of the standard TSA probationary period.

“TSA will be a better agency by taking steps to make sure this never happens again,” said Kristina Wertz, Legal Director of the Transgender Law Center. “Unfortunately, what happened to Ashley is not an uncommon experience for transgender employees. We are advocating for the TSA to expand their employee trainings across the country and to change their policies in regard to transgender employees.”

“Working for the TSA was my way of contributing to society,” says Yang. “I valued talking with passengers and was inspired by helping to protect people and making sure they are safe.”


As Ms. Yang worked at the checkpoint pretending to be male, she was subject to lewd comments from male passengers who recognized her as a woman. For example, one passenger said “a little lower there, darling” while she patted him down. Other comments include “I reaaaally enjoyed that pat-down,” “a pat down much lower on my back,” and “I haven’t gotten this much attention from a girl in a while.”

Ms. Yang was fired from her job on July 1, 2010, just five days before the end of her trial period. She was not fired for job performance. She was fired by TSA for being who she is and not being able to pass as a man. She was fired despite only missing two days of work in two years, enduring harassment, and attempting to comply with degrading requests by the TSA to adopt a more “male look.”

While this case represents a significant step forward, the Transgender Law Center is keen to stress the need for the TSA to update all policies and practices throughout the United States to ensure that all workers are treated with the dignity and respect they deserve.

“No one should have to choose between their gender and their job,” said Masen Davis, Executive Director of the Transgender Law Center. “Every employee has a right to expect the opportunity to work hard, to provide for themselves and their families, and to do this in a workplace free of harassment and discrimination. Ashley was fired simply for being who she is. In this economy where jobs are scarce, this isn’t only unfair and unkind, it is cruel.”

Related Reading:

GLAAD Scores TV Networks on LGBT Inclusion

APA Unanimously Supports Gay Marriage

Police Warn Potential Pattern in DC Trans Shootings


Photo used under the Creative Commons Attribution License with thanks to brainchildvn.


Thomas A.
Thomas A6 years ago

"sensitivity training" - it's a shame that such things are necessary - why is it so difficult to simply not be a douchebag?

Tracey D.
Tracey D6 years ago

That's terrible that she had to go through that. I know other people have probably endured worse. Kudos to Ms. Yang for coming forward with her story. and I agree with Masen Davis “No one should have to choose between their gender and their job. . . ”

K s Goh
KS G6 years ago

Thanks for the article.

Erica S.
Erica Schmitt6 years ago

A previous poster was unfortunately unaware that not all states will amend birth certificates. His own does, but only by noting the new name and gender in the margin (which is common, and if shown to employers outs the trans person immediately). As to the assumption of some ongoing transgender sensitivity training - I live in California (where you'd expect such to happen more if there was truth to "ongoing transgender sensitivity training") and the only time I encountered it in my 23 years of being in the workforce was when I came out at work a few years ago.

As of 2011, the states that won't issue even an amended birth certificate are:
Oklahoma (conflicting information exists for this state, but it would appear there was a change from 2007 when it was allowed to 2011 when a law to allow amending gender was apparently defeated)
South Carolina

Richard E Cooley
Richard E Cooley6 years ago

Thank you. The TSA has a hard job but if they would just try a little common courteous and professionalism it would go along way in making their job easier.

Jan N.
Jan N6 years ago

TSA needs human sensitivity training, since they've alienated virtually everyone who's come into contact with them.

Norma V.
Norma Villarreal6 years ago

We human beings could all use a little sensitivity training...

Vance Daddi
Vance Daddi6 years ago

Life is hard enough for transgenders, they should never have to put up with this kind of discrimination; sorry, they shouldn't have to put up with any discrimination. No one should.

Oh yes, the TSA sucks.

Barbara S.

In many states, a transgender person must have their genitals changed, as well as everything else. And since we know that genital correction surgery is terribly expensive, not all transgenders can afford to have all of the change done simultaneously. Chaz Bono is waiting for the surgery to make him fully a man because he knows the surgery isn't quite refined enough, yet, to assure him he will be able to enjoy sex to the fullest. I applaud his decision to be allowed to wait... I wonder what HE has to go through when he flies. I don't think that question has ever been asked, during any of the many interviews I've seen.

Kagen Zethmayr

(rest of previous comment)

This does not defy the aims of extremists at all - the TSA winds up doing their dirty work for them, in making the world more suspicious of transgender people and more difficult for them to navigate as normal law-abiding citizens.

So....yes, please send me an email alert when /that/ news breaks.