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5 years ago

  WORTH A TRY!!!!!
>         Keep  this rollin'.
>Subject:  Fw:  1-800-USA

>   The  gas company serving this  area
>  brought  their call center back to Phoenix from  India
>  last  year after numerous customer complaints. What  a
>  difference  now when you call them...and it  created
>  300  jobs. I know this works because they were so  bad
>  that  when India answered I wouldn't even deal  with
>  them.  I'd simply ask to be transferred to  a
>  supervisor  in the U.S. and they would  comply.
>  Now  that I know it is the LAW -  I
>  will  do it for sure
>   Any  time you call an 800  number
>  (for  a credit card, banking, Verizon, health  and
>  other  insurance, computer help desk, etc) and  you
>  find  that you're talking to a foreign customer  service
>  representative  (perhaps in India , Philippines , etc),  please
>  consider  doing the following:
>  After  you connect and you  realize
>  that  the customer service representative is not  from
>  the  USA (you can always ask if you are not sure  about
>  the  accent), please, very politely (this is not  about
>  trashing  other cultures) say, "I'd like to speak to  a
>  customer  service representative in the United States  of
>  America .."
>  The  rep might suggest talking  to
>  his/her  manager, but, again, politely say,  "Thank
>  you,  but I'd like to speak to a customer  service
>  representative  in the USA .."
>  TO  A REP IN THE USA . That's the rule and the  LAW.
>   It  takes less than one minute  to
>  have  your call re-directed to the USA  .
>   Tonight  when I got redirected to  a
>  USA rep,  I asked again to make sure - and yes,  she
>  was  from Fort Lauderdale .
>  Imagine  what would happen if  every
>  US citizen  insisted on talking to only US phone  reps
>  from  this day on.
>   Imagine  how that would  ultimately
>  impact  the number of US jobs that would need to  be
>  created  ASAP.
>   If  I tell 10 people to  consider
>  this  and you tell 10 people to consider doing this  -
>  see  what I becomes an exercise in  viral
>  marketing  101.
>   Remember
>  The  goal here is to restore  jobs
>  back  here at home - not to be abrupt or rude to  a
>  foreign  phone rep.
>   You  may even get correct  answers,
>  good  advice, and solutions to your problem - in  real
>  English.
>   If  you agree, please tell 10  people
>  you  know, and ask them to tell 10 people they  know.

5 years ago

Sorry Yvonne, this is a hoax.  There is no law that a business has to transfer you to an American phone line. 


Something folks should keep in mind about support centers, they are a drain on every company because they do not generate revenue.  The only way to get a company to bring jobs back to the USA is not to buy their product AND let them know you won't buy until the jobs are back here.  The biggest problem with that theory is our economy is so bad that people won't spend the extra money for an American made, American supported, product.

5 years ago

I had heard this before too quite awhile ago....I wonder though IF someone insisted on speaking to a US rep what they would do!? I will spend a little more money for MADE IN THE USA!!!!!!!!

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