We announced last week that Care2 was attacked by hackers over the holidays. We have multiple layers of security, but as you’ve no doubt heard from all the news stories about multi-national companies being hacked, this is a very big and ongoing challenge. For maximum security, we immediately locked down all Care2 accounts, which has required all members to update their passwords.
The breach is very upsetting for us and we know has caused substantial inconvenience for many of our members. We sincerely apologize for this inconvenience, and have been working, literally around the clock, since we discovered this to help get everyone back into their accounts.
If you’re locked out of your account:
We are working through the backlog of help requests as fast as humanly possible.
If you are still locked out of your account:
1) If you had a working non-Care2 email address associated with your account, the fix is straight forward. Logging into your Care2 account will trigger an email to be sent to your offsite account with instructions on how to login.
2) Care2 Webmail users: If you did not have a working non-Care2 email address associated with your account, please first try to retrieve your password using this new tool:
If that does not work for you, please send us an email with the following information.
1- your Care2 email address or login name
2- your full name, or the name used on the account
3- any offsite email address that you might have used when registering
4- your birthday
5- the ZIP code and/or street address that is associated with your account
6- the approximate age of the account, or the date you opened it
If you’ve moved / forgotten some of the above information, send us as much information as you have. For security purposes, we need to verify your information before we can send login information to a 3rd party email account.
1) We do not have any credit card, financial or social security information for members – so the hackers did not access any such information.
2) Security experts recommend you change your passwords regularly. It’s often helpful to use password manager software to secure and remember your passwords.
We take these issues very seriously and are redoubling our efforts to make our system even more secure. Again, we sincerely apologize for the inconvenience and are working non-stop to get all of our members back into their accounts.