The Keystone Kops had to be running the Greater Niagara General Hospital in Niagara Falls, ON last week.
That was when Doreen Wallace, 82, fell down inside the double doors of the hospital. Mrs Wallace was leaving the hospital with her son after having visited her dying husband when she fell. Mrs Wallace, who already had a broken arm, sustained a broken leg and a lacerated arm in the fall and was therefore left in obvious pain and distress.
You would think that being in the doorway of a hospital, 50 yards from the emergency room, would mean rapid care for an injured person, right?
Not so much. Mrs Wallace was told that nobody could assist her, and to “call an ambulance.”
The reason an ambulance was required is unclear; the hospital is blaming it on a “communication failure,” but it appears to be policy. Policy, failure, or other, the issue meant that Mrs Wallace lay on the floor of the hospital entranceway while a security guard held a paper towel to the wound on her arm for more than 30 minutes as they waited for an ambulance to be sent from a neighbouring hospital — the paramedics at Greater Niagara General were busy.
Finally, an orthopedic surgeon walked by the scene, apparently the first person to come by with a lick of common sense. He helped Mrs Keys into a wheelchair — despite it not being “policy” — and brought her in to get medical attention.
Mrs Keys is now at home and on the mend. Her family is considering legal action, but she just wants her story to help other people from having to go through the same thing.
Photo Credit:lydiashiningbrightly on Flickr.