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McDonalds Manager Punches Mother Over Autism Service Dog

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According to Life With Dogs, an Albuquerque Hooters restaurant refused to serve Air Force Master Sergeant Justin Jordan because of his licensed service dog, Dallas. Jordan suffers from post-traumatic stress disorder and says that Dallas has helped him to go out more in public. Even after Jordan showed documentation that Dallas was a service dog, the restaurant manager called police to remove Jordan and Dallas — and then, even after the police sided with Jordan, the restaurant manager refused to serve them.

Further, the New Haven Register reports that Air Force veteran Kim Mucha has been told she will be arrested for trespassing if she returns to the Big Y Supermarket in North Haven, CT, after her service dog, Ivy, defecated in the store’s aisle. Mucha noted that she cleaned up after her dog immediately and has “seen old people and kids make messes on the floor and nobody ever threatened to have them arrested.”

Clearly more than a few businesses need to review what the Americans With Disabilities Act (ADA) says about service animals and the essential function they serve for many Americans.

Related Care2 Coverage

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Photo by Crjs452 (Own work) [Public domain], via Wikimedia Commons

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1:41PM PST on Jan 5, 2015

that manager had no right denying a service dog and no right hitting that woman. She needs to be fired and pay money to the woman for what she did. That is so uncalled for.

9:12PM PST on Dec 23, 2014

It's not only the fact that service dogs are permitted anywhere the ADA allows, this manager is/was a ticking time-bomb. You don't assault customers who spill their drinks. Someone like that is dangerous. She needs therapy or medication.

Many companies don't train employees anymore, and of course, should. But I don't know if training would stop a person with clear anger issues from assaulting a customer. A reasonable person does not stalk a customer around a restaurant.

6:18AM PST on Dec 13, 2014

Good point Ken O. I would be surprised if McDonalds didn't have a policy that complied with the law but that's not enough. What training did they give their manager? What monitoring and supervision was there of the policy and the manager?
Where was the Duty Manager at the time of the incident and why did they not intervene and tell the off-duty manager to butt out?

McDs still have questions to answer.

9:10PM PST on Dec 12, 2014

Insensitive idiot

1:14AM PST on Dec 10, 2014


7:43AM PST on Dec 8, 2014

thank you for sharing, have a wonderful day 2 all

6:29AM PST on Dec 8, 2014

McDonald's is figuring that by firing Allen they've sidestepped litigation, I don't think so. Sue, and sue. You'll probably get nothing from suing Allen since she likely has nothing to sue for and may only get a token amount of time in county jail. But McDonald's? They have a responsibility to train their managers and they didn't and they DO have money.

7:00PM PST on Dec 6, 2014

Some people are not the brightest bulb in the chandelier

7:34AM PST on Dec 6, 2014

This is sheer stupidity in action. What part of "service dog" do these people not understand??!?

3:12PM PST on Dec 5, 2014

Some people are beyond comprehension.

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