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McDonalds Manager Punches Mother Over Autism Service Dog

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According to Life With Dogs, an Albuquerque Hooters restaurant refused to serve Air Force Master Sergeant Justin Jordan because of his licensed service dog, Dallas. Jordan suffers from post-traumatic stress disorder and says that Dallas has helped him to go out more in public. Even after Jordan showed documentation that Dallas was a service dog, the restaurant manager called police to remove Jordan and Dallas — and then, even after the police sided with Jordan, the restaurant manager refused to serve them.

Further, the New Haven Register reports that Air Force veteran Kim Mucha has been told she will be arrested for trespassing if she returns to the Big Y Supermarket in North Haven, CT, after her service dog, Ivy, defecated in the store’s aisle. Mucha noted that she cleaned up after her dog immediately and has “seen old people and kids make messes on the floor and nobody ever threatened to have them arrested.”

Clearly more than a few businesses need to review what the Americans With Disabilities Act (ADA) says about service animals and the essential function they serve for many Americans.

Related Care2 Coverage

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Photo by Crjs452 (Own work) [Public domain], via Wikimedia Commons

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481 comments

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5:48PM PDT on Aug 4, 2014

How horrible.

1:41AM PST on Nov 7, 2013

An anger management course?Or a swift punch in HER face...softly softly doesn't work of some people.... our softly softly society has bred aggression..........."don't blame the sweet and tender hooligan,he'll never never do it again.....well,not until the next time"

1:10AM PDT on Oct 29, 2013

Disgusting; absurd.

9:11AM PDT on Oct 25, 2013

Seriously, that's the best they could do for a manager? Not a good representative for the company. Shame on the other entities that do not give the appreciation and respect for the law in their treatment of Service dogs! It's a matter of education, companies educate your people, get with the program...you may be blind yourself one day or have a child/grandchild with special needs, THINK ABOUT IT, IT COULD HAPPEN TO YOU! This world needs more reasonable, caring, compassionate folks that can actually have empathy to imagine what it's like in someone else's shoes. No one is born with those qualities, you are taught them by word and example.

8:11AM PDT on Oct 13, 2013

WOW. HOW STUPID CAN YOU BE TO ASSAULT SOMEONE OVER THIS! AND I DO BELIEVE IN BOYCOTTING. TELL AT LEAST THREE PEOPLE OF THESE ESTABLISHMENTS BEHAVIOR AND PASS THE WORD TO STOP DOING BUSINESS UNTIL THEY WISE UP! I HAVE BIG Y'S AROUND HERE... WILL BE DRIVING RIGHT PAST THEM TOO! POOOOH ON YOU BIG Y !

10:10PM PDT on Oct 12, 2013

wow ....!
I am so sorry for that mom and her precious kids.

12:43PM PDT on Oct 10, 2013

I'm a retired Special Ed teacher (who has a disability aided by a service dog) and the mother of an adult severely affected by PTSD. Restaurants and other businesses are not the only offenders is barring service animals that are not Seeing Eye dogs: the worst offenders are public agencies that are supposed to be supporting full participation for disabled persons! AMTRAK, which is publicly subsidized in addition to charging ever-increasing fares, refuses ALL animals that are not Seeing Eye dogs, even if an assistance animal is enclosed in a carrier, on leash, has a vest or registry tags with a state or local government. AMTRAK's way to claim it is not violating the ADA is to define "service animal" as a "canine trained to assist the blind" and NO OTHER TYPE OF ASSISTANCE OR SPECIES. We need to get militant!

1:13AM PDT on Oct 8, 2013

One mistake cost manager her job. That's a good lesson

4:48PM PDT on Oct 7, 2013

I'm glad she didn't punch the dog.

1:58PM PDT on Oct 6, 2013

This was woman was out of control!!
People need to bee educate about services dogs

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Kristina Chew Kristina Chew teaches and writes about ancient Greek and Latin and is Online Advocacy and Marketing... more
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