Delta Airlines Loses Dog: Family Starts Care2 Petition for Help
The Canadian couple who rescued a homeless dog from a beach in Puerto Vallarta, Mexico, only to have him lost by Delta Airlines, has come to the Care2 website for help in finding their pet – Paco.
Josiah Allen and his girlfriend Erin Docking have received more than a thousand signatures after they created a petition called: Tell Delta Airlines to PLEASE FIND Paco! The pair hopes to have 10,000 people sign the petition so they can persuade Delta Airlines to keep looking for their dog.
Allen and Docking have received conflicting information from Delta Airlines ever since Paco failed to arrive on a flight from Mexico City to Detroit. They want to know what happened to their dog and are heartsick that Paco may be alone somewhere hungry and frightened. The airline appears to have stopped looking for Paco and has instead offered a compensation package of approximately $700 to Allen and Docking.
The couple found the little stray dog on a beach in Puerto Vallarta while they were on vacation visiting friends. He appeared to be a cross between a Jack Russell terrier and a Daschund. They fell in love with the small white pup and decided to find out how to take him home with them. They took Paco to a local veterinarian where he was treated for an eye infection, ticks and received the necessary vaccinations to allow him to enter the U.S.
“We soon discovered that this dog was a very lucky find, and that it would be loyal and friendly to my girlfriend and I,” Allen wrote in a letter to Consumerist.com. “It would walk by my side along the beach and along the sidewalks, went to the washroom outside, didn’t bark at cars or other dogs, and would sleep on the bed next to us curled up in a ball quite contently.”
The couple bought Paco an airline-approved pet carrier and paid the costs to have him travel in the cargo section of the plane back to Detroit.
The first leg of the trip from Puerto Vallarta to Mexico City went well, but once Allen and Docking switched from AeroMexico to Delta Airlines, the fiasco began. They were told that their carrier was too small and were required to sign a form releasing Delta from any claims if Paco was injured. The couple was then assured the dog would be traveling on their same flight so they removed him from his carrier, gave him a bathroom break and handed him over to the airline.
But when the plane landed in Detroit, Paco was nowhere to be found. First Delta said they forgot to load the dog on the plane, but would see that employees would care for him until he could be transported on the next flight. They promised to deliver Paco to Allen’s home.
When Allen checked on Paco’s status the next day, Delta employees didn’t seem to know about the dog or his whereabouts. After many confusing hours Allen was finally told that Paco had escaped from his carrier on the tarmac and had run away. Delta offered Allen a cash settlement for the fees he had paid to fly Paco to the U.S. and a credit toward a future flight.
Delta Airlines released a statement saying, “Our staff have conducted exhaustive searches to locate the dog which escaped from its kennel on May 3 in Mexico City. In the meantime, we have been in contact with the dog’s owner to inform them of the situation and to offer our sincere apologies that we have been unable to recover the dog.”
Allen wrote on the Care2 Petition, “There is no excuse for this kind of situation to take place, and I expect that when you pay to have a live animal flown with you to take him home, that Delta Airlines would take every precaution and action needed to make sure that is what happens. My dog is likely either still in his carrier in a corner, having not eaten or drank for over 48 hours, or he is lost in the Mexico City Airport terrified and starving.”
Josiah Allen and Erin Docking told CNN they feel responsible for the disaster because Paco trusted them to take care of him. They want a detailed account from Delta Airlines, including why they were misled and they want the airline to continue their search.
Josiah Allen - Facebook