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Conflict Resolution: 6 Simple Steps

posted by Cait Johnson Dec 20, 2006 8:56 pm
Conflict Resolution: 6 Simple Steps
72 comments

By Cait Johnson, author of Earth, Water, Fire, and Air (SkyLight Paths, 2003).

These six simple steps can take the sting out of conflict and lead to peaceful, mutually satisfying resolution. I have seen, over and over again, how relationships improve when my clients begin practicing these steps in their lives. Let these six simple principles for conflict resolution help you on the path toward a more peaceful life and better interactions with others.

1. Detach. If you weren’t personally involved with this conflict, how differently would you feel? Do what you can to self-soothe, be objective, calm yourself, and not take it personally. It can help to approach the conflict as if you were an objective outside witness, simply observing.

2. Be Curious. Be with the conflict in the spirit of inquiry, asking yourself questions like, What is the other person feeling? What lesson might be hidden here? Where are my healthy boundaries around this issue?

3. Fair hearing. As far as possible, let the other person express him or herself, without your evaluating, judging, or condemning either them or what they have to say. If uncomfortable feelings come up, breathe through them. Witness to yourself how you are feeling without acting on those feelings: there is nothing wrong with anger, for instance–anger is a healthy sign that something needs to change. But some of the things people do with anger, like saying mean or hurtful things, can be damaging.

4. Echo. Repeat back what you heard. You will be amazed at how we often mis-hear things, and what a profoundly healing effect it has on a situation to simply be heard. Also, if your conflict-partner has said hurtful things to you, simply stating what you heard can be really eye-opening: often, people simply don’t realize the effect their words have on others.

5. Express. Rather than attacking with “You” statements, use “I” statements to say how you feel. No one can argue with your feelings: they’re yours. Take responsibility for your feelings, but stay as clean as possible, not allowing them to make you behave in less-than-kind ways. Making the choice to stay in your truth with both strength and compassion is tremendously empowering.

6. Find the Win-Win. Perceive the other person as your partner in conflict resolution rather than as an enemy. Ask questions like “What can we do to make this feel better? What would be a good solution for both of us?”

Take this quiz to find our if you fight fairly or not.

More on Guidance (530 articles available)
More from Cait Johnson (396 articles available)

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Rhiannon Myst

its a almost perfect guideline, but humans are not perfect, or almost perfect when it comes to certain things (each person has their own thing for some its power, money, control, attention..this list goes on). i have used these guidelines or tried to many times, the worst is when you are expressing what you feel and they immediately go on the defensive and turn the entire conservation to 'what it does to me,,other person. They ...you are right its 1 i am speaking of then makes it all about her and her marthyrdom how much she has done. so my point is lost in the discussion. my attorney has already said she cannot be a witness for me, she would make it all about her. its a shame but its life, for me anyway. the sad thing is everyone loses

Mira Jayne

These tips only work if the other person uses them too. I disagree with #5. I've had people disagree with my feelings and tell me no, that is not how I feel. I've always had people tell me when I use "I" statements that I'm being selfish and thinking only of myself.

Karen W.

Relationships can be like thunder and lightening, most important thing is really listen to what is being said not bits and pieces...just got to work a little harder to make things work for the better.It can be awful hard when you have a partner that isn't willing to talk or even try...

Krystina Bair

Evelyn-I have a tip for you to better understand what I think is meant by the "echo" step. It's simply acknowledgement...letting the other person know that you got what they were saying (whether it's something you "want" to hear or not).

Rhonda Lawford

Thank you so much and the timing is wonderful. I am currently having to evaluate employees and this will help immensely. Thank you again for the wonderful ideas :)

Rob Stradmeijer

tnx

David Mann

All six are good things to practice all the time.

Carolyn M.

So helpful and thank you so much for the information!!

Sharon Ross

Great & very useful info/advice thank you :)

Deborah Mccormick

good ideas!

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