What to Say (& Not Say) to Someone Who Lost a Pet

As too many of us know, the death of a pet is devastating. Our pets are more than just animals; they are integral parts of our families, they are our confidants, our best friends, and our biggest fans. So when they pass, the feelings of grief we experience are very similar to the feelings we experience when we lose a person that was important to us–anger, denial, depression…they are all part of the healing process through which we eventually reach acceptance.

Pet loss is a delicate topic, and even if you’ve been through it yourself, it’s difficult to know what to say when someone you know experiences the death of a pet. Pet advice expert Steven May understands this, and in a recent essay titled What to Say, And What Not to Say, Following the Passing of a Pet, he offers some great insight on what to do.

“Throughout my long career working with both pets and [pet parents] I’ve assisted in more than 3,000 euthanasias and have been present in countess situations where a pet has passed due to natural or unnatural causes. And no matter how many times I go through the process it is never easy. The loss of a pet hurts. They remind us of milestones in our lives and often represent the true meaning of ‘unconditional love’…So what do we say to a person who has lost a pet? And, just as importantly, what do we not say?”

Cat on man's shoulder

Say This

Your pet was so lucky to have you.

During times of grief many people look inward and ask themselves if there was anything else they could have done differently. Reminding someone of what a wonderful pet parent they were, and that their pet enjoyed the best life possible, can help to alleviate any guilt a pet [parent] may be feeling.

Dont Say This

When are you getting another pet?

This implies that a pet is like a piece of furniture–if it breaks or gets old you just throw it out and get a new one. Nothing could be further from the truth. Our pets provide the kind of emotional connection that, for some, can resonate deeper than what they feel with human beings. Pets demand that we be selfless and in return we are rewarded with unconditional love. That’s not something that can be erased immediately.

Say This

Do you remember when…?

Sharing a personal, heartwarming or funny story about a pet with a grieving [caregiver] can help move the focus away from the loss to a remembrance of happier times.  And it’s those happy times that will help many pet [parents] get through the tough times ahead.

Old Dog at Rest

Dont Say This

Whats the big deal? You have other pets.

As any pet [parent] will tell you, each pet is different and brings something unique to our lives. Would you tell a parent that has lost a child, “Don’t worry about it. You have other kids?” Of course not. Be sensitive to the loss irrespective of how many pets a person might have.

Say This

Is there anything I can do?

It might sound cliché but if it’s truthful, and you’re willing to help, just knowing there is someone there if needed can provide a great deal of comfort to a grieving pet parent. But if you say it you need to mean it. If someone reaches out to you with a request after you’ve offered, and you’re not able or willing to help, you can damage a relationship forever.

Dont Say This

Are you really going to have [him/her] cremated?

Just like it is with the passing of people, everyone has their own particular desires for how to handle the services. In the case of pets, cremation allows us to “keep” our pet with us forever. By implying to someone that their choice of cremation is foolish speaks to a personality void of understanding the desire for some type of physical presence.

Say This

You did everything you could do.

Many pet [parents] feel enormous guilt upon the passing of the pet. Perhaps they feel if they’d taken their pet to the vet earlier the outcome may have been different. Guilt is also often felt when it comes to end of life decisions, one of the hardest things a pet [parent] may have to go through. Letting the pet [parent] know they responded appropriately and with love can go a long way in helping to soothe a grieving [caregiver].

Dont Say This

Its just a dog (cat, rabbit, hamster, etc.)

This will invariably come from the person who has never [had] a pet. They can’t begin to understand the connection we feel with our pets and probably don’t view this statement as crass or insensitive. But you have to wonder if they would say the same kind of thing if they were talking about a family member or friend passing.

Do This

Sending a condolence card will be seen by most any grieving pet [parent] as a very thoughtful act. This is not the time for an email which is impersonal. Include a brief, handwritten note and include a photo of the pet in happier times if you have one. Another kind gesture is to make a donation to a pet charity in the name of the [pet parent]. If the dog or cat died from cancer, a donation to the Animal Cancer Fund or [another] worthy organization can mean the world to a grieving pet parent.

The bond we have with our pets runs deep. And one of the hardest parts about [having] a pet is that we know the odds are that we’ll outlive them. But in the relatively brief time we have our beloved friends we know the joy they bring and we’re willing to deal with that reality. Death is a part of life and eventually we move on. But that doesn’t negate the finality that comes with death; particularly in the days after. Showing the same type of sensitivity to someone who has lost a pet as we would if it was a relative or friend who has passed not only helps to alleviate grieving it also reminds us of the fragility of life. And if that doesn’t make you want to hug your pet a little tighter I’m not sure what will.


Selected by Laura Drucker, TAILS Editor


Danuta W
Danuta W7 days ago

Thanks for sharing

Nicole H

Having been a dog owner for my whole life, as from the day I went to life on myself, I know what it means to see them pass. Some went at 12 years, the last one was 16.5 years old. I know she was ill, and I was sitting on the floor, my back against the couch. I had put a soft blanket on my lap, and after hours and hours, she finally passed. She did not suffer (the vet told me that she would not suffer, it was just the heart getting too weak) I stayed sitting on the floor certainly for more than 2 hours long, just caressing her, and softly talking to her while my tears were wetting her body. As it was on a Sunday evening, I did not call anyone, and I put her in her nest, where she usually slept, with a large towel over her. The next day I called the mortuarium, and they came to collect her the same day, and brought her ashes back after 3 or days. She is still standing on her place, next to a beautiful photograph, and when I feel sad, I "visit" her and try to talk about nice and funny things we went through together.
I certainly know WHAT NOT to say, because I have experienced myself people saying raw things. But sending a condolence card to someone, that's an excellent idea. I certainly will do that the next time this happens to a friend. thanks for this !!

Carole R
Carole R17 days ago


Camilla V
Camilla V23 days ago


Ruth S
Ruth S26 days ago


michelle t
michelle tabout a month ago

Excellent article.Thanks.

Emma Z
Emma Z5 months ago

thank you

Denise S
Denise S5 months ago

It was so heartbreaking for me, I lost my yellow lab Dakota about three weeks ago, she was everything to me, like any other loss it takes time. I am going to adopt this time, if you search the local shelters, you are amazed how many there are. Cannot wait to meet mr forever friend! I know they are as lonely as I am, so we will save each other.

Clare O'Beara
Clare O5 months ago


Clare O'Beara
Clare O5 months ago

sad time, the card mentioned really may not help.