Sending ECards

• How To Send a Care2 E-Card
  
• Helpful Hints
  
• Contacts
  
• How Can I Save My Favorite E-Cards?
  
• Sending Problems
  
• E-Card Delivery & Pickup
  
• Animation Problems

   
  

1. Click on the E-Cards icon. This will take you to the Card Categories page.
2. To browse our catalog, click on a category to view the card selection or use our Search feature. You can search by typing in a keyword that describes the e-card you want. You can also explore extra categories by looking for the "More" link at the bottom of the left navigation bar on the e-cards page...or just click here to go to the "More Categories" page.
3. Click Send beneath the e-card you wish to send. This will take you to the page where you write and address your card.
4. Fill out the form to personalize, write, and address your e-card.
5. Click Send at the bottom of the page.

Feel good. You just made someone's day and helped save the environment!

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Helpful Hints

• Create a Favorites list of e-cards for quick access to your favorite Care2 e-cards. This feature is available only to Care2 members.
• Key Word Search is the fastest way to find an e-card. Just type in a keyword or look for a keyword within a particular category. Press Find Cards! after you make your selection.
• Create Contacts to use for both e-cards and e-mail. Your Contacts make sending e-cards fast and easy. Just point and click on your recipient's name - no more trying to remember e-mail addresses or making address typos! The Contacts feature is available only to Care2 members.
• Future date your e-cards. Write your e-card today and send it next week, next month, or next year! Use the simple pull-down menu at the bottom of the page where you write your e-card.
• To find out when your card is sent or picked up, place a checkmark in the appropriate box by the "Notify me when card is:" delivery feature. Care2 will send you an e-mail as soon as the e-card is sent (for future deliveries only) or picked up. This feature is available only to Care2 members.

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Contacts

Many people ask us, "Can I use my Contact list when I send Care2 e-cards?" The answer is "Yes!"

If you are a Care2 community member, simply go to your e-mail account and create a Contact list. Before you next send an e-card, go to your MyCare2 page and click on the "import E-Mail Contacts" link. Then, whenever you send a card while logged-in, you will see your contact list on the page where you write your card (just below the address fields). Simply click on and highlight the address(es) you wish to send cards to. For more information on the creating your Contact List, please click here.

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How Can I Save My Favorite E-Cards?

As a Care2 member, you can create a list of your favorite E-cards for quick access in the future.

To add e-cards to your Favorites list:

1. Browse the Care2 e-card catalog.
2. Click the Add to Favorites box beneath a favorite e-card.
3. Click either More Cards or Send to automatically update your Favorites list.
4. To send a Favorite e-card, go to the card category titled My Favorites and click Send beneath the e-card you wish to send.

To edit your Favorites list, go to My Care2 and click Edit Favorites list located in the category "E-Cards." Follow the on-screen commands to edit your list.

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Sending Problems

My e-card came back to me as "undeliverable" - why?
Oops! I sent the e-card to the wrong address.
I'm pretty sure the address was correct - now what can I do?

 
My e-card came back to me as "undeliverable" - why?

There are a couple of common reasons why e-mail/e-cards can be returned as "Undeliverable":

1. There's a typo in the e-mail address. Make sure it is exact.
2. The recipient's e-mail server (the computer that stores your recipient's e-mail) is rejecting the e-card/e-mail. The server may be having technical difficulties or is simply unavailable for service.

Note: If the recipient's server is unavailable, Care2 will attempt to re-deliver the message for three days and then return the undelivered message to you, the sender.

 
Oops! I sent the E-card to the wrong address...or...
I'm pretty sure the address was correct - now what can I do?

First, carefully check the recipient's e-mail address for typos. Correct any mistakes in the address and then use your e-mail system to forward the bounced message back to the recipient.

Helpful Tip #1: There is no need to re-write your e-card, as the e-card's pick-up address is still valid.

Helpful Tip #2: DO NOT change any part of the e-card pickup code address, even if there was a typo in the address.

If the message continues to bounce and you are certain the e-mail address is correct, you should contact the recipient's e-mail service provider for help.

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E-Card Delivery & Pickup

How can I tell when my recipient picks up her e-card?
Can I stop the delivery of an e-card?

 
How can I tell when my recipient picks up her e-card?

This is a special feature available only to Care2 community members. To be notified when your Care2 e-card has been picked up:

1. Log in before sending your e-card.
2. On the page where you write your e-card, check the box labeled Notify me when card is: Picked Up.

That's it! A notification e-mail will be sent to your e-mail address within a few minutes of pick-up.

 
Can I stop the delivery of an e-card?

As soon as you press the Send button, Care2 instantly sends an e-mail message to your e-card recipient. Unfortunately, there is no way to stop this.

Exception: If you specified a future date in Set Delivery Features and that date has not yet passed, you can stop delivery. To do this, go to My Care2, click on Future deliveries in the E-cards category and follow the instructions.

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Animation Problems

Here are few reasons why animation may not move when you are previewing an e-card:

• The usual reason is that your browser is old (2+ years) and is incapable of showing animated images. If this is the case, we highly recommend you upgrade - you will have a much more enjoyable web experience on all sites! Here are a couple of links to sites for upgrading your browser:

  Click here to upgrade your Netscape Navigator.
  Click here to upgrade your Microsoft Internet Explorer.
  Click here to get Mozilla Firefox.

• If you are using a new browser and couldn't see the animation, it is probably because all of the data for the page did not download fully onto your computer. This happens frequently to AOL and WebTV customers, and to others with poor connections to the Internet.

  Quick Fix: Hit the "reload" or "refresh" button on your browser. This will tell our server to send the page again, and usually it will reload with no problems.

• If that doesn't work, your computer may be running low on memory. Try clearing your cache using the steps below:

  Netscape
  

  1. Pull down your browser's "Options" menu.
  2. Choose "Network preferences."
  3. Select "Cache."
  4. Click "Clear Disk Cache Now" button.
  5. Increase your cache size on the same form.

  Microsoft Internet Explorer (Windows)
  

  1. Pull down your browser's "View" menu.
  2. Choose "Options."
  3. View the "Advanced" menu.
  4. Select "Settings."
  5. Click "Empty Folder"
  6. Increase your cache size on the same form.

  Microsoft Internet Explorer (Macintosh)
  

  1. Pull down your browser's "Edit" menu.
  2. Choose "Preferences."
  3. View the "Web Browser" menu.
  4. Select "Advanced."
  5. Increase your cache size on the same form.

  Mozilla Firefox
  

  1. Pull down your browser's "Tool" menu.
  2. Choose "Options."
  3. Click on "Privacy."
  4. Click on "Cache."
  5. Click "Clear Cache Now" and try increasing the disk space for the cache.
  6. Click "Ok."
  
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