Profile Image Issues
Configuring POP Access
Not Receiving Emails
Adding Images to Comments
Why can't I login or enter my email account?
Find the area of the site you are having trouble accessing below:
Care2 Account or Free Email
- Auto-generated petition site passwords are 5 digits in length and usually contain a combination of numbers and letters. In some fonts numbers can easily be mistaken for letters and vice versa. Therefore, it's recommended that you try copy n' pasting the password into the login box.
How do I change my password?
Login to your account. For Care2 Accounts, click on the My Account link in the top right corner of any page. For PetitionSite Accounts, click on the My PetitionSite tab on the right side near the top. Then click on Change Password.
Why won't my profile image change?
There a couple reasons why your profile images may not change after upload:
- Refresh for New Image
After uploading a new image you must refresh your browser to view the new image.
- Incorrect file type
File must be in .jpg or .bmp format. Animated images are not compatible with the profile image tool.
- Your Image Cache needs to be flushed
- If you've tried all of the above and your new image is still not displaying your account may need a profile image flush. The procedure must be completed by a member of our customer support staff. To submit your request, please visit our help form.
Configuring POP Access
Sign-up for POP Mail
Help with POP Mail
Incoming Mail Server (POP): pop.care2.com or pop.wildmail.com, etc.
Outgoing Mail Server (SMTP): smtp.care2.com or smtp.wildmail.com, etc.
Thunderbird Users: Use your full email address as your user name during your account set-up.
Having trouble sending mail out? You may need to contact your ISP for their outgoing server name.
I'm not receiving email from my contacts, why?
There are few reasons you may not be receiving mail from people on your contact list. One might be your safety filter settings, another may be the junk mail filters used by our email service provider. For more information, see our email help
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How do I unjoin a group?
There are two ways to unjoin a group. The first is to go to your "My Groups" page then scroll down to the group in question and click on "Leave Group". Go there now
. The other way is click the "Unjoin" link on the group's homepage.
How do I add images to comments and posts?
To post an image into a discussion thread, you must first save the image to an online photo album. Then go the image in the album, right-click and select copy link location. Then go the thread and use the insert image tool to paste in the link. You may also drag and drop the image in or use copy and paste.
If you continue to experience trouble, try asking someone on your friend's list or someone new who has a big friend's list (this is a good indicator that they're familiar with the Care2 system). Most users will be happy to assist you with some pointers. There are also a number of member-run help groups on Care2. Visit the main groups page and try searching for related groups and discussions.
I'm trying to sign-up for an account and receive an error message?
Under 13 Error:
If you are under the age of 13, you must ask for your parents permission to register for a Care2 account. Please have your parents create the account for you.
If you are over 13 but are receiving the under 13 error message, you most likely entered in the incorrect email address. No worries...please visit the Sign-up Page. Please be patient, it may take awhile for the system to refresh and allow your computer to create an account.
Email address already taken:
If you're receiving this error it means that your email address is already associated with an account. If you've signed a petition on the PetitionSite in the past, an account may have already been created for you. In that case, visit Login Help and enter your email address into the search box to retrieve your password.
Once logged into your account, you may Upgrade your account.
How do I unsubscribe?
To unsubscribe from newsletters please see our newsletter help page
. From this page you're able to access ways to unsubscribe from all Care2 email. If you have any troubles please use the help form link below to send our support team a message.
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and we'll help you figure things out!