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Help With Cookies

"I'm having problems logging in, or signing up."

The most likely reason is that your web browser is not accepting cookies.

We place what is commonly called a "cookie" on your computer. It is a bit of data that lets us know who you are when you go from one page to the next. Without that cookie, you look just like anyone else in the world as far as our computers can tell. With that cookie we can say "ah yes! It's OK to show this person their private account information because they properly logged in and told us who they are."

But I've heard cookies are bad!?
Some companies use cookies to try to track you where ever you go (i.e. 'Big Brother is Watching'). Unfortunately, that kind of usage has given cookies a bad name, despite the fact that cookies can be extremely useful to make your web experience fast, customized and helpful. We do not share our cookie information with anyone (Privacy Policy).

How long do cookies stay on my computer?
The way our cookies currently work, is that we give you a new one each time you visit our site and log-in. When you "log-out" or exit your browser, the cookie disappears.

How do I fix this problem?
If you're having trouble accessing Care2 or staying logged in, your cookie settings may not be configured correctly. Try our Cookie Tester to see if your settings need adjustment. Yes? What you need you to do is to enable your browser to receive cookies. The default setup for web browsers is to accept cookies, so someone using your browser likely turned off this ability. To turn it back on:

Internet Explorer (Win)

  • Go to the "Tools" menu.
  • Choose the "Internet Options..." menu item.
  • Click the "Privacy" tab.
  • Make sure you have "Medium High" or lower selected.
  • Click "OK".

Mozilla Firefox (Win)

  • Go to the "Tools" menu.
  • Choose the "Options" menu item.
  • Select "Privacy".
  • Then click on the "Cookies" tab.
  • Make sure you have "Allow sites to set Cookies" selected.
  • Click "OK".

Netscape (Win)

  • Go to the "Edit" menu.
  • Choose the "Preferences..." menu item.
  • In the "Category" section on the left-hand-side, click the right arrow next to "Privacy & Security".
  • Click "Cookies".
  • Make sure you have "Allow cookies for the originating web site only" or lower selected.
  • Click "OK".

Internet Explorer (Mac)

  • Under the Explorer menu, select "Preferences..."
  • Scroll the list on the left side of the "Internet Explorer Preferences" window until you see the item reading "Receiving Files." Expand this section if necessary by clicking the triangle icon.
  • Click on the "Cookies" line.
  • On the right side of the window, set the "When receiving cookies" item to either "Never Ask" or "Ask for each site".
  • If you're having trouble logging it to, scroll through the list of websites in the "Cookie Settings" area of this window. If you see "" or "" in the list with a Status of "Disabled," click to select and then delete those lines.

Camino (Mac)

  • Under the Camino menu, select 'Preferences...'
  • In the Camino Preferences window that pops open, click the Privacy icon.
  • Verify that the Cookies radio button is set to either "Accept cookies from any site" or "Accept cookies only from sites you visit"
  • If you're having trouble logging in to, click the "Edit Site Permissions..." button; if a list of websites appears, scan the list for "" or ""; if either shows "Deny" in the 2nd column, click the "Remove" button to remove those lines.

Safari (Mac)

  • Under the Safari menu, select 'Preferences...'
  • In the window that pops open, click the Security icon.
  • Verify that the Accept Cookies radio button is set to either "Always" or "Only from sites you navigate to"

Netscape 7.2 (Mac)

  • Under the Netscape menu, select 'Preferences...'
  • If necessary, click to expand the "Privacy & Security" item in the scrolling list on the loft side of the Preferences window.
  • Under "Privacy & Security," click the "Cookies" item.
  • Verify that the "Cookie Acceptance Policy radio button is set to either "Allow cookies from the originating web site only" or "Allow all cookies". (At this time we do not suggest using the "Allow cookies based on privacy settings" option.)
  • If you're having trouble logging in to, click the "Cookie Manager" button, then the "Cookie Sites" tab in the Cookie Manager window. If a list of websites appears in this pane, scroll to find "" and "". If either sites appear in the list, click to highlight and then click the "Remove Site" button.

Mozilla Firefox (Mac)

  • Under the Firefox menu, select 'Preferences...'
  • In the window that pops open, click the Privacy icon.
  • If necessary, click the triangle to expand the Cookies section on the left side of the window
  • Make sure that "Allow sites to set Cookies" is selected.

Bouncing back to the homepage

If you are able to login to your Care2 but are bounced back to the homepage when you try to access your email account you may need to adjust some settings on your computer.

I'm still having problems with Cookies...

If the system is having trouble keeping you logged in, the problem may be due to cookie handling by our login system. While cookies were accepted by your computer from our cookie tester, your browser may not be taking cookies from our passport system.

Please make sure that your browser is set up to take cookies from as well as, and let me know if you continue to experience these problems.

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